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- Tasks: Provide first-line IT support and ensure smooth operations across various channels.
- Company: Leading defence and engineering company with a strong reputation.
- Benefits: Competitive pay, matched pension contributions, hybrid work, and professional development.
- Why this job: Join a dynamic team and make a difference in defence technology.
- Qualifications: Customer service experience and familiarity with ticketing systems.
- Other info: Enjoy a flexible 4-on/4-off working schedule.
The predicted salary is between 30000 - 42000 £ per year.
A leading defense and engineering company is looking for a Service Desk Shift Analyst in Portsmouth. This role involves delivering first-line IT support across various channels and ensuring smooth operations.
Ideal candidates should have experience in customer service and familiarity with ticketing systems.
This full-time role offers hybrid working options, competitive compensation, and excellent benefits, including a matched contribution pension and professional development opportunities.
Defence IT Service Desk Analyst — 4-on/4-off Hybrid in Portsmouth employer: Babcock International Group
Contact Detail:
Babcock International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defence IT Service Desk Analyst — 4-on/4-off Hybrid in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from past experiences where you resolved issues effectively, especially in a tech environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in the role.
We think you need these skills to ace Defence IT Service Desk Analyst — 4-on/4-off Hybrid in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any familiarity with ticketing systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Defence IT Service Desk Analyst role and how your background makes you a perfect fit. Keep it engaging and personal!
Showcase Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, highlight examples of how you've effectively communicated with customers or team members in previous roles. We love seeing those soft skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Babcock International Group
✨Know Your IT Basics
Brush up on your IT knowledge, especially around first-line support and ticketing systems. Be ready to discuss common issues you might encounter and how you'd resolve them. This shows you're not just familiar with the tools but also understand the processes behind them.
✨Customer Service is Key
Since this role involves delivering support across various channels, highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your ability to keep users happy and satisfied.
✨Understand the Company Culture
Research the company’s values and culture, especially since it’s a leading defence and engineering firm. Tailor your responses to reflect how your personal values align with theirs. This can make a big difference in showing that you’re a good fit for their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the tools they use, or opportunities for professional development. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
