At a Glance
- Tasks: Lead IT service delivery and build strong relationships with key aviation customers.
- Company: Join The Bristol Technology Centre, a leader in innovative tech solutions.
- Benefits: Enjoy generous holidays, pension contributions, health checks, and volunteer days.
- Other info: Flexible working arrangements and opportunities for professional growth.
- Why this job: Make a real impact in IT service management while enhancing customer experiences.
- Qualifications: Experience in IT service management and strong stakeholder relationship skills.
As an IT Service Manager at The Bristol Technology Centre, you will be the single point of accountability for end‑to‑end IT service delivery to a key aviation customer. The role is customer‑facing and highly visible, and involves building trusted stakeholder relationships, driving service excellence, and ensuring critical technology services meet the highest standards.
Responsibilities
- Build and maintain strong relationships with customer stakeholders as the key interface between Babcock IT and the customer.
- Lead regular service review meetings, presenting performance against contractual commitments and service levels.
- Manage customer escalations and oversee communications and resolution during major incidents.
- Drive customer‑focused Service Improvement Plans that enhance service delivery and user experience.
- Represent the Engagement Delivery Team through executive communications, stakeholder engagement, and customer site meetings.
Essential Experience
- Managing operational IT delivery teams or resolving complex IT service issues.
- Producing reports for senior stakeholders and presenting findings effectively.
- Strong understanding of IT services and their relationship to wider business objectives.
- Demonstrable experience managing customer‑facing services and stakeholder relationships.
- Proven ability to drive service improvements and maintain high levels of customer satisfaction.
Qualifications
Essential
- Relevant experience in IT service management, service delivery, or customer‑facing technology environments.
Desirable
- PRINCE2 or equivalent project management qualification.
- ITIL Foundation or Practitioner certification.
- Technical qualifications such as Cisco, Microsoft, or equivalent certifications.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance. Eligibility may be affected by nationality, citizenship, or residency and is governed by UK national security and trade control regulations.
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑day special paid leave
- Holiday Trading – buy or sell up to one working week of annual leave (open February‑March annually)
- ‘Be Kind Day’ – one paid day per year to volunteer at a chosen charity
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We are also happy to discuss flexible working arrangements.
Closing date: 27/07/2026
IT Service Manager in England employer: Babcock International Group
Babcock International Group is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the automotive sector. With a focus on employee growth, you will have access to professional development opportunities and a supportive environment in Walsall, where your contributions directly impact project success. Enjoy competitive salaries, generous holiday allowances, and comprehensive health benefits that reflect our commitment to employee well-being.
Contact Details:
Babcock International Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Babcock International Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Babcock International Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Babcock International Group!
✨Direct Apply to Babcock International Group
Let's not forget to apply directly through the Babcock International Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Babcock International Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Babcock International Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Babcock International Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
