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For Companies At a Glance
- Tasks: Lead a dynamic service desk team and ensure top-notch customer satisfaction.
- Company: A leading technology firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, matched pension, hybrid work, and development opportunities.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: Proven leadership in tech, strong Windows systems knowledge, and ITILv3 certification.
- Other info: Exciting career growth in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm is seeking a Service Desk Team Leader to lead a dynamic team at their Bristol site. This full-time role involves managing service desk operations, ensuring high customer satisfaction, and meeting critical SLAs.
The ideal candidate will have:
- Proven leadership experience in a technical environment
- Strong knowledge of Windows systems
- ITILv3 certification
The position offers competitive salary and hybrid working arrangements, with excellent benefits including a matched pension and development opportunities.
Service Desk Team Lead — Hybrid IT & Security in Bristol employer: Babcock International Group
Contact Detail:
Babcock International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead — Hybrid IT & Security in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills and technical knowledge. Think of examples from your past experiences that showcase your ability to manage a team and handle service desk operations effectively.
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share stories about how you've gone above and beyond to meet SLAs and ensure clients are happy. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Desk Team Lead — Hybrid IT & Security in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical skills, especially with Windows systems. We want to see how your background aligns with the role of Service Desk Team Lead.
Showcase Your ITIL Knowledge: Since ITILv3 certification is a must-have, don’t forget to mention it prominently in your application. We’re keen to see how you’ve applied ITIL principles in your previous roles.
Highlight Customer Satisfaction Achievements: We love candidates who can demonstrate their commitment to customer satisfaction. Share specific examples of how you've improved service delivery or met SLAs in past positions.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Babcock International Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems and any relevant technologies. Be prepared to discuss your experience with these systems in detail, as well as how you've used them to improve service desk operations.
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, your leadership experience is crucial. Think of specific examples where you've successfully led a team, resolved conflicts, or improved team performance. Be ready to share these stories during the interview.
✨Understand ITILv3 Principles
Since ITILv3 certification is a requirement, make sure you can talk about its principles and how you've applied them in previous roles. Highlight any processes you've implemented that align with ITIL best practices to demonstrate your expertise.
✨Prepare for Customer Satisfaction Scenarios
Customer satisfaction is key in this role. Prepare to discuss how you've handled difficult customer situations in the past and what strategies you've employed to ensure high levels of satisfaction. This will show your potential employer that you prioritise the customer experience.
