At a Glance
- Tasks: Support delivery of IT services and ensure high-quality outcomes for defence operations.
- Company: Join a leading defence company with a focus on digital innovation.
- Benefits: Generous holiday, pension scheme, health support, and professional development opportunities.
- Other info: Hybrid working and excellent growth opportunities in a dynamic environment.
- Why this job: Make a real impact in IT service management while developing your career.
- Qualifications: Experience in IT service management and strong communication skills required.
The predicted salary is between 33900 - 42400 £ per year.
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £33,900 - £42,400 + Benefits
Role Type: Full time / Permanent
Help deliver critical digital services that keep defence operations running.
The role
As an Associate Service Delivery Manager, you’ll support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes. Working at the heart of our digital and defence operations, you will play a key role in maintaining service performance, supporting customers and enabling mission‑critical systems. Day‑to‑day, you’ll have an exciting opportunity to develop your career in IT service management within a fast‑paced, highly regulated environment. You’ll work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management, building valuable experience in defence, digital services and engineering environments.
Responsibilities
- Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met
- Building and maintaining relationships with stakeholders and third‑party service providers
- Producing and analysing service reports covering incident, change, release and problem management
- Supporting incident resolution, service requests and continuous improvement initiatives
- Contributing to service development, contract renewals and customer proposals
This role is full time, 35 hours per week and provides hybrid working.
Essential Experience
- Experience working within IT service management or service delivery environments
- Knowledge of ITIL frameworks and service management standards such as ISO20000 or ISO9000
- Understanding of software support processes and service lifecycle activities
- Strong communication and stakeholder management skills across multiple levels
- Experience working in a matrix or complex organisational environment
Qualifications
- ITIL Foundation (or higher) qualification - Essential
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive.
Associate Service Delivery Manager in Bristol employer: Babcock International Group
Babcock International is an exceptional employer, offering a dynamic work environment in Stoke Gifford, Bristol, where you can thrive as an Associate Service Delivery Manager. With generous benefits including a matched pension scheme, access to health services, and unique initiatives like 'Be Kind Day' for volunteering, we prioritise employee wellbeing and development. Join us to enhance your career in IT service management while contributing to vital defence operations in a supportive and inclusive culture.
Contact Details:
Babcock International Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Delivery Manager in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Babcock International Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Babcock International Group
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We think you need these skills to ace Associate Service Delivery Manager in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Babcock International Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Babcock International Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Babcock International Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
