Solution Delivery Director

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work, Cybersecurity, Contact Centre Technology, Mobile Solutions, and Communications & Connectivity. With thousands of customers, we are expanding our impact and offering our full suite of market-leading solutions to clients who currently benefit from one or two of our technologies.

Join Our Dynamic Team as a Solution Delivery Director! Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we are on a mission to be our customers’ most trusted advisor for cloud-based technologies. We are looking for passionate and talented individuals to join our dynamic team.

The Solution Delivery Director is responsible for leading Babble’s solution delivery function, ensuring that customer projects, implementations, order fulfilment and technical delivery activities are executed efficiently, consistently, and to high quality. The role oversees provisioning, field engineering, project management coordination, operational reporting, vendor interaction, and continuous improvement across the delivery organisation. They ensure teams have the clarity, resources, processes, and leadership required to deliver successful customer outcomes at scale. The Solution Delivery Function at Babble deploys a wide range of technologies including UCaaS, CCaaS, Tech/IT, Connectivity and more.

• Leadership & Team Management: Lead the Solution Delivery team, including Solution Delivery Managers and Field Support resources, both in the UK and overseas. Provide direction, coaching, and performance management to ensure high standards of execution. Maintain culture, morale, and cross-team collaboration with Operations, CS, CX, Support, and other teams. Work alongside Product Managers to ensure that our delivery approach is in keeping with our sales strategy. Drive automation and customer excellence in the delivery of our services putting the customer experience at the heart of what we do. Work with the business to develop and become market leading solution delivery experts acting as the trusted advisor to the customer throughout the delivery life cycle.
• Operational Delivery Oversight: Own end-to-end delivery of customer solutions across all technical pillars. Ensure consistent processes, standards, and delivery frameworks are followed (handover, planning, build, deployment, acceptance, closeout). Oversee field engineering performance, efficiencies, and third party utilisation. Ensure delivery KPIs are monitored through weekly reports and structured operational reviews (e.g., Weekly Operations Management meeting).
• Project & Customer PMO Coordination: Act as senior interface for PMO development and project execution. Work with PMO leadership on resource allocation, prioritisation, templates, standards, and stage gates. Support hiring discussions and candidate assessments (e.g., PMO applicant interactions).
• Customer & Stakeholder Management: Ensure high-quality communication and alignment with Account Managers, Customer Success, and Sales. Support major customer escalations and complex delivery challenges. Ensure project governance, reporting, and customer communication are professional and proactive.
• Quality, Process & Improvement: Drive continuous improvement initiatives across delivery and field functions. Identify inefficiencies, implement corrective action, and ensure process adherence. Champion use of delivery tooling, documentation, and standardisation across teams.
• Commercial & Resource Management: Support planning for resource capacity, subcontractor use, and outsourcing strategies. Ensure delivery is commercially efficient and aligned to contracted scope. Review internal and external cost models for field activity.
• Reporting & Governance: Produce weekly performance updates and structured reporting (e.g., end of week summaries). Track delivery metrics, customer satisfaction indicators, project throughput, SLA adherence, and operational risks.

• Proven leadership experience within solution delivery, technical operations, or professional services.
• Strong understanding of cloud, Microsoft systems, UCaaS, networking and multi-pillar solution delivery.
• Excellent communication, influencing and stakeholder management skills.
• High organisational capability able to manage multiple workstreams with competing priorities.
• Comfortable working with remote and distributed teams (aligned with role location).
• Strong analytical and reporting skills, with experience producing structured operational updates.

• Background in project management methodologies (Prince2, Agile, hybrid).
• Experience working with PMO functions, tooling and governance models.
• Prior experience in a high growth or acquisition driven technology business.
• Ability to drive cultural alignment and process standardisation across diverse teams.
• Experience managing field engineering or outsourced technical teams.
• Managed service background with building and measuring teams effectively.

Why work for Babble? Company Pension, 25 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service, Life Assurance 4x Annual Salary, Health Insurance Bupa, Health Cash Plan Health Shield, £1,000 payment after 10 years service, Bike to Work Scheme, Season Ticket Commuter Loan, Charities Trust Donations to charities pre tax, Annual Company Celebrations, Hybrid-Working Policy. You will be contracted to work from the office however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday and Thursday) and will be able to work from home on Wednesday and Friday. Unless your role has different requirements.

The recruitment journey: We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements.