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- Tasks: Provide on-site IT support, troubleshoot issues, and assist with installations.
- Company: Join Babble, a leading UK cloud solutions provider focused on exceptional service.
- Benefits: Enjoy a 9-day fortnight, health insurance options, and a company pension.
- Why this job: Be part of a dynamic team, solve real-world tech problems, and enhance your skills.
- Qualifications: Experience in IT support, networking, and cloud products; full UK driving licence required.
- Other info: Hybrid working policy allows flexibility; opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
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IT Support Specialist (Field-Based), Chester
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Client:
Babble Cloud
Location:
Chester, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
d3d471ee94cb
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Job Description
Join Our Dynamic Team as a Field Engineer – Tech Team
Be the onsite presence for Babbles Tech delivery providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high priority outages and assisting with project works/installations. Keep customers downtime to a minimum by troubleshooting, diagnosing and resolving IT issues, whilst working alongside other teams in the business.
Accountabilities and Deliverables:
- Complete Technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days as well as site audits and documentation.
- Troubleshoot, diagnose and resolve IT issues efficiently within a timely manner to reduce downtime.
- Assisting project team with migrations and deployments.
- Act as point of contact for technical issues and queries whilst on a customer site.
- Collaborating with service desk support teams to resolve faults on customer infrastructure.
- Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate.
Core Competencies:
- Confident working independently within customer facing environments with good communication skills both written and verbal.
- Proactive, determined, and persistent attitudes towards problem-solving.
- Eagerness to learn and willingness to research faults or refer to documentation when necessary.
- Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
- Full UK Driving Licence.
- Experience with Server Virtualisation including Hyper-V and VMware.
- Understanding of networking including WAN, LAN, IPv4, VLAN through Routers, switches, firewalls.
- Expertise in supporting Windows Server + 10/11 and macOS through RMM tools.
- Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, Intune.
What else looks good for this role:
- Ubiquity, Cisco Meraki and Sophos experience beneficial.
- Experience with Antivirus Management – Deploy, configure and troubleshoot.
- Experience with Mail Filtering Systems.
- Experience with Cloud Backups and Disaster Recovery.
- Previous experience within an MSP or Field Engineer / Onsite Technician.
- Positive attitude to out of hours work and occasional working away.
Qualifications
- Experience with Server Virtualisation including Hyper-V and VMware.
- Understanding of networking including WAN, LAN, IPv4, VLAN through Routers, switches, firewalls. Ubiquity, Cisco Meraki and Sophos experience beneficial.
- Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, Intune.
- Expertise in supporting Windows Server + 10/11 and macOS through RMM tools.
- Must have a Full UK Driving Licence
Additional Information
Why work for Babble?
- Company Pension – 4% Employee contribution
- 22 days holiday Balance + UK Bank Holidays – with increased annual leave based on length of service
- Life Assurance – 4x Annual Salary
- Optional Health Insurance – Bupa
- Optional Health Cash Plan – Health Shield
- We work a 9-day fortnight – every other Friday off.
- £1,000 payment after 10 years service
- Bike to Work Scheme
- Season Ticket Commuter Loan
- Charities Trust – Donations to charities pre tax
- Babble Issued Laptop
- Annual Company Celebrations
Hybrid-Working Policy
You will be contracted to work from the office however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday and Thursday) and will be able to work from home on Wednesday and Friday. Unless your role has different requirements.
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interviewand possibly a follow up interview and competency testing depending on the role requirements.
Direct Candidates Only
Babble | Leading UK Cloud Solutions Provider
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IT Support Specialist (Field-Based) employer: Babble Cloud
Contact Detail:
Babble Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (Field-Based)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Hyper-V, VMware, and Microsoft Cloud Products. Being able to discuss your hands-on experience with these tools during your interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved IT issues in a timely manner. This will highlight your proactive attitude and ability to work independently in customer-facing environments.
✨Tip Number 3
Since this role involves collaboration with service desk support teams, be ready to discuss your experience working in team settings. Highlight any instances where you effectively communicated technical information to non-technical colleagues or clients.
✨Tip Number 4
Research Babble Cloud and their company culture. Understanding their values and how they operate can help you tailor your responses during the interview, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace IT Support Specialist (Field-Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Specialist role. Focus on your troubleshooting abilities, experience with hardware and software, and any previous roles in customer-facing environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific experiences where you successfully resolved technical issues or improved customer satisfaction.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as experience with server virtualisation, networking, and Microsoft Cloud Products. Use bullet points for clarity and ensure you include any relevant certifications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Specialist.
How to prepare for a job interview at Babble Cloud
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting hardware and software, especially with Windows Server, macOS, and Microsoft Cloud Products. Highlight specific examples where you successfully resolved IT issues in a timely manner.
✨Demonstrate Problem-Solving Attitude
Employ a proactive approach during the interview by discussing how you've tackled complex technical problems in the past. Share instances where your determination and persistence led to successful outcomes, as this aligns with the company's core competencies.
✨Communicate Effectively
Since the role involves customer interaction, practice clear and concise communication. Be ready to explain technical concepts in layman's terms, showcasing your ability to engage with clients and collaborate with service desk teams.
✨Research the Company and Role
Familiarise yourself with Babble's services and values. Understanding their approach to cloud solutions and customer service will help you tailor your responses and demonstrate your genuine interest in the position.
