Product Operations Analyst - Cyber

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team.

What will you be doing?

Babble's Cyber Security function runs a portfolio of managed services that need to be documented, operated and continuously improved as a genuine product function serving the wider business. This role exists to take the repeatable operational load off the product lead — producing and maintaining service documentation, running vendor onboarding, and building the management information that shows how our services perform — while learning the processes of product operations end to end. This is a growth role. You will start by owning well-defined operational work and, over time, taking on more judgement, more ownership of process, and a real hand in shaping how the Cyber product function operates. Success will result in the product lead being freed to focus on strategy and delivery because you are running the operational engine reliably and implementing improvements.

Accountabilities and Deliverables:

• Documentation production (day one priority): Produce branded service documentation — Service Descriptions, Service Schedules, Operational Handbooks, service pages and proposals — by working from our templates and house style. Keep the documentation set current: version control, track what needs updating when services change, and make sure customers and internal teams are always working from the right document. Draft first-pass content from source material and briefs so nothing starts from a blank page.
• Vendor onboarding and management: Run our vendor onboarding process end to end using the onboarding checklist — working through each item against the vendor, logging findings with provenance, and flagging gaps. Chase open actions to closure and keep vendor records accurate and up to date. Build familiarity with our key security vendors and what 'good' looks like in an onboarding.
• Management information and reporting: Pull together service metrics and build the reports and dashboards that show how our services are performing. Prepare board-facing and customer-facing packs to a high, consistent standard. Turn raw operational data into a clear story the business can act on.
• Operational support and improvement: Support workshop and project coordination — agendas, action logs, backlog hygiene, follow-ups — including multi-party sessions with customers and vendors. Keep operational trackers, logs and follow-ups moving, chasing on age so nothing stalls. As you learn the function, identify where our processes are slow, manual or inconsistent, and propose and drive improvements.

This role is designed as a path into the Cyber product function. You'll start with defined operational work, then progressively take on more responsibility, deeper involvement in service design, product propositions and platform initiatives, as you build knowledge of the business. The ambition is for you to become a trusted operator who not only runs the function's operations but helps improve how it serves the business.

Qualifications:

• 1–3 years in an IT, security or operations role, with enough grounding to pick up cyber security concepts quickly.
• Genuinely strong written English and a sharp eye for documentation — structure, accuracy, consistency and presentation.
• Confident with Microsoft 365 (Word, Excel, PowerPoint); comfortable producing professional, branded documents and building reports.
• Organised and dependable — you track things to closure, follow up proactively, and don't let work drift.
• Analytical and curious — you enjoy turning data into insight and asking why a process works the way it does.
• Self-starting and comfortable with ambiguity; happy to produce a first draft and refine it rather than wait for perfect instructions.

Nice to have:

• Exposure to managed security services, SOC/MXDR, or working with security vendors.
• Experience with product operations, service management or a documentation-heavy role.
• Familiarity with ticketing, MI/BI or documentation tooling.

Additional Information:

• Public Holidays: 12 paid bank holidays
• Parental Leave: Statutory maternity and paternity leave