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- Tasks: Lead day-to-day operations and ensure smooth delivery of services and events.
- Company: Join BAATN, the UK's largest community of diverse therapists and mental health professionals.
- Benefits: Flexible hybrid working, competitive salary, 28 days leave, and professional development opportunities.
- Why this job: Make a real impact in mental health while shaping the future of a values-driven organisation.
- Qualifications: Experience in operations management, strong communication skills, and a passion for helping others.
- Other info: Inclusive culture that values diversity and offers support for personal growth.
The predicted salary is between 24000 - 28200 £ per year.
Hours of work: 21 h a week, over 3 days a week – 7h per day, two of which will be fixed between Monday and Friday. Occasional weekends.
Salary: £40,000 – £47,000 per annum pro rata (depending on experience), actual salary range is £24,000- £28,200.
Type of Contract: Temporary, 2 years contract. Hybrid working with some office work from the East London Area.
About BAATN
The Black, African and Asian Therapy Network (BAATN) is the UK’s largest community of counsellors and psychotherapists of Black, African, Asian and Caribbean heritage and has a strong presence within the therapy profession and mental health arena. Established in 2003, BAATN has worked to increase access to culturally sensitive therapy and mental health support, offering professional development, events, and resources that promote healing, wellbeing, and connection across our communities.
The new Operations Manager role is part of BAATN’s evolving leadership framework that seeks to decentralise decision-making and support succession planning. This is an exciting opportunity to join us and help lay the foundations of BAATN for many years to come.
We are looking for a Leader who combines excellent communication skills with empathy, passion for helping others, and a growth mindset.
Key Responsibilities
- Oversee BAATN’s day-to-day operations, ensuring smooth delivery of services, events and programmes.
- Support the Director in defining and operationalising BAATN’s strategic direction and transition planning.
- Lead the design and implementation of operational systems, policies and processes that promote efficiency and accountability.
- Manage relationships with contractors, suppliers, vendors and external stakeholders to ensure high-quality service delivery.
- Oversee financial management, budgeting and monitoring in collaboration with the Director and finance partners.
- Lead on recruitment, induction, appraisals, and wellbeing support for operations team.
- Ensure compliance with Health & Safety, GDPR and safeguarding requirements.
- Maintain awareness of risk management, encouraging a culture of learning and continuous improvement.
About You
You’ll be an experienced and values-driven operations professional who enjoys combining practical delivery with strategic thinking. You’ll bring structure, empathy and a solutions-focused mindset to a busy, mission-led environment. You’ll genuinely want to make a meaningful difference in the lives of our members and the public.
Essential skills and experience:
- Proven experience in operations or service management within a charity, social enterprise, community or wellbeing organisation.
- Strong financial literacy, able to manage budgets and plan resources effectively.
- Excellent organisational and systems improvement skills, with the ability to streamline processes.
- Experience managing people and fostering collaboration and accountability.
- Strong communication and stakeholder management abilities.
- Ability to plan, prioritise and make sound decisions in a dynamic environment.
- Familiarity with therapeutic, counselling or wellbeing services.
- Collaborative, inclusive and respectful, you value listening, compassion and shared learning.
- Adaptable and resilient, able to balance strategic vision with day-to-day operations.
- Flexibility to support being on-call in emergency situations and occasional weekends.
Desirable skills and knowledge:
- Experience in governance, monitoring, evaluation and report writing.
- Confidence in using digital tools and platforms to manage projects and data.
- Knowledge of GDPR, Health & Safety and safeguarding frameworks.
- Experience in promoting organisational visibility through digital and social platforms.
What We Offer
- Flexible hybrid working home-based with occasional office collaboration.
- Salary £40,000–£47,000 per annum pro rata, depending on experience.
- 28 days annual leave (pro rata), inclusive of public and bank holidays.
- Employee Assistance Programme and wellbeing support.
- Professional development and learning opportunities.
- A collaborative, compassionate culture that values inclusion, openness and shared leadership.
- The opportunity to help shape the future of an established, values-driven organisation, making real impact in mental health.
Equal Opportunities
BAATN is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and identities and are especially keen to hear from those whose experiences reflect the communities we serve. If you have any access needs or require reasonable adjustments at any stage of the recruitment process, please let us know when applying. We’ll do everything we can to support a fair and accessible interview experience.
Operations Manager in City of London employer: BAATN Ltd
Contact Detail:
BAATN Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and operations sectors. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching BAATN and its mission. Understand their values and think about how your experience aligns with their goals. This will help you show that you’re not just a fit for the role, but also for the organisation's culture.
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to convey ideas clearly and empathetically. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the BAATN team. Let’s make this happen together!
We think you need these skills to ace Operations Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Operations Manager role. We want to see how you can bring your unique skills to BAATN!
Showcase Your Passion: Let your enthusiasm for mental health and community support shine through in your application. We’re looking for someone who genuinely cares about making a difference, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about us!
How to prepare for a job interview at BAATN Ltd
✨Know the Organisation Inside Out
Before your interview, take some time to research BAATN thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed projects, or improved processes. Highlight how your empathetic approach has made a difference in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle dynamic situations. Think of specific instances where you've had to make tough decisions or manage crises, especially in a charity or community setting. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about BAATN's future plans, team dynamics, or how they measure success in this role. Thoughtful questions can demonstrate your strategic thinking and genuine interest in contributing to the organisation's goals.
