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- Tasks: Manage kitchen orders, ensure timely delivery, and provide excellent customer service.
- Company: Join Blossom Avenue, a leading name in stylish kitchen solutions since 1990.
- Benefits: Competitive salary, employee discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team enhancing homes with style and sophistication.
- Qualifications: 5 years in kitchen customer service, strong communication, and organisational skills.
- Other info: Supportive environment with training to keep you ahead in the industry.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1990, BA is a renowned name in the Kitchen industry. Blossom Avenue is our distinguished brand that continues to captivate customers with elegant and stylish Kitchen solutions. Our commitment to quality and innovation sets us apart, and as a Blossom Avenue Kitchen Specialist, you will be an integral part of our pursuit of excellence.
Join the Blossom Avenue Team: Are you ready to be a vital part of a leading brand in the kitchen industry? BA is currently seeking a proactive and detail-oriented Blossom Avenue Kitchen Specialist to join our team at our manufacturing site in Doncaster, providing an excellent opportunity to contribute to our success while maintaining work-life balance.
As a Blossom Avenue Kitchen Specialist, you will play a crucial role in ensuring our customers receive their orders as requested and on time. Your dedication to excellent customer service and efficient order management will contribute significantly to the success of our brand.
Responsibilities- Order Entry and Tracking: Process and monitor complete kitchen orders as they progress through the production and distribution process, ensuring a smooth and efficient workflow throughout the customer journey.
- Customer Liaison: Proactively provide customers with the most up-to-date information regarding their orders, providing best-in-class wrap-around care. The Specialist will develop strong day-to-day relationships with our Blossom Avenue customers to support sales.
- Planning Coordination: Support planning & production colleagues to identify any product shortage risk and recovery plans, minimising disruption to Blossom Avenue customers.
- Delivery Management: Ensure transport logistics are in place for upcoming orders by liaising with the logistics colleagues.
- Aftersales Care: Ensuring timely and satisfactory resolution of any after sales issues raised for customers.
- Monthly Stakeholder Meeting: Participate in a monthly meeting with Blossom Avenue stakeholders, where you will present challenges, opportunities, and developments relevant to the role.
- Minimum 5 years proven experience in a similar role in Kitchen customer service.
- Ability to read kitchen plans and convert these into orders is essential.
- Strong organisational and time-management abilities, with an eye for detail.
- Excellent communication and interpersonal skills to collaborate with various teams and customers effectively, via phone and email.
- Familiarity with using CRM systems would be advantageous.
- A proactive and problem-solving mind-set, capable of managing multiple tasks efficiently.
- Familiarity with product quality control processes will be advantageous.
- Competitive salary with potential for career growth opportunities.
- Employee discounts on BA products.
- A supportive and collaborative work environment that values employee contributions.
- Training and development opportunities to enhance your skills and stay at the forefront of industry trends.
- Employee health scheme after a period of service.
If you’re excited about being part of a dynamic and innovative team, and you possess the necessary skills and experience, we encourage you to apply. Join Blossom Avenue on its journey to enhance homes with style and sophistication.
Blossom Avenue Kitchen Specialist in Doncaster employer: BA
Contact Detail:
BA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blossom Avenue Kitchen Specialist in Doncaster
✨Tip Number 1
Get to know the company inside out! Research Blossom Avenue's products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Kitchen Specialist role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and order management. Think of examples from your past experience that highlight your skills and how they align with what Blossom Avenue is looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds. Plus, it shows your proactive attitude, which is key for a Kitchen Specialist!
We think you need these skills to ace Blossom Avenue Kitchen Specialist in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Blossom Avenue Kitchen Specialist role. Highlight your relevant experience in kitchen customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves liaising with customers and various teams, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully managed customer relationships in the past.
Be Detail-Oriented: Attention to detail is key in this position, so make sure your application reflects that. Double-check for any typos or formatting issues, and ensure that all your information is accurate. We appreciate candidates who take pride in their work, right from the application stage!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, it shows us you're serious about joining the Blossom Avenue family!
How to prepare for a job interview at BA
✨Know Your Kitchen Stuff
Make sure you brush up on your kitchen knowledge before the interview. Familiarise yourself with kitchen plans and how to convert them into orders, as this is crucial for the role. Being able to discuss specific kitchen solutions and trends will show your passion and expertise.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to resolve issues or enhance customer satisfaction—this will demonstrate your proactive approach.
✨Get Organised
With strong organisational skills being a must-have, consider bringing a portfolio or notes that showcase your ability to manage multiple tasks efficiently. You could even outline a time when you successfully coordinated logistics for a project, highlighting your attention to detail.
✨Prepare for Team Collaboration
As you'll be working closely with various teams, think about how you can illustrate your communication and interpersonal skills. Be ready to discuss how you've collaborated with others in previous roles, especially in planning and production contexts, to ensure smooth operations.
