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- Tasks: Lead the Voice platform, resolving complex incidents and designing innovative solutions.
- Company: Join B4RN, a community-driven organisation bringing hyperfast broadband to rural areas.
- Benefits: Full-time role with a supportive team and opportunities for professional growth.
- Why this job: Make a real difference in communities while working with cutting-edge technology.
- Qualifications: Experience in Linux, VoIP technologies, and strong problem-solving skills required.
- Other info: Mentorship opportunities and a dynamic work environment await you.
The predicted salary is between 36000 - 60000 £ per year.
Location: Based in Melling, Lancashire
Contract: Full Time, 35 hours per week
About Us
B4RN (Broadband for the Rural North) is a unique organisation working closely with communities across the UK to bring hyperfast, full-fibre broadband to rural areas. As a Community Benefit Society, driven by innovation and a strong sense of purpose, we work hand in hand with local volunteers and stakeholders to deliver a service built by the community, for the community. Joining B4RN means becoming part of a dedicated team making a real difference in people's lives, all whilst thriving in a supportive and collaborative environment.
The Role
This role serves as the technical lead for B4RN's Voice platform, providing expert guidance on design, implementation and ongoing performance. It ensures the platform remains secure, scalable, and reliable, leads complex change, and serves as the third-line technical escalation point across Voice and supporting network services. This role works closely with Network Operations, DevOps and Software teams to deliver robust infrastructure, automate processes, and provide advanced technical support.
What you'll be doing
- Voice Platform
- Resolve complex voice and platform incidents escalated from our CPE team.
- Design and implement solutions, proof-of-concept initiatives, and technical initiatives in conjunction with the wider Technical Operations team.
- Maintain servers, SBCs, PBXs, monitoring systems, and ensure platform uptime.
- Mentor other engineers, build best practices, and create technical resources for the Knowledge Base.
- Review, refine, and automate systems to improve efficiency, resilience, and partner experience.
- Ensure compliance with documented processes and regulatory requirements.
- Liaise with the NOC team on the design, implementation, deployment, and maintenance of core network infrastructure.
- Assist with routing configuration, troubleshooting and third-line support.
- Respond promptly to network and systems faults, ensuring timely resolution.
- Contribute technical expertise on cross-platform issues, including network uplinks, device operating systems, and security monitoring.
- Participate in a 24/7 on-call rota to provide escalation and third-line support.
- Respond promptly to critical alerts or incidents affecting system or network performance.
- Provide technical support to Network Operations and Helpdesk teams, ensuring timely fault resolution.
- Assist field engineers and provide on-site support when required.
- Support development of junior team members through mentoring, shadowing and project work.
- Contribute to the design and implementation of internal tools for monitoring, automation and reporting.
- Promote high standards of documentation, process management and continuous improvement across technical teams.
What we're looking for
- Significant experience in Linux-based operating systems (Debian, RedHat) and Linux scripting languages.
- Strong expertise in SIP, VoIP, and telephony technologies.
- Hands-on experience with SBCs, PBXs, voice gateways, and UCaaS platforms.
- Solid understanding of TCP/IP networking, routing, switching, and QoS.
- Experience with source control tools such as GIT.
- Experience in managing system patching and automation strategies.
- Strong analytical, diagnostic, and problem-solving skills.
- Excellent attention to detail and ability to work independently.
- Experience collaborating across technical teams.
- Willingness to participate in a 24/7 on-call system.
- Ongoing possession of a full UK driving license.
- Exposure to vendor/carrier liaison for issue resolution and service delivery.
- Familiarity with open-source monitoring, automation and reporting tools.
- Knowledge of regulatory frameworks affecting voice services.
If you wish to apply, please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.
More information can be found on B4RN Opportunities.
Senior Voice & Network Engineer employer: B4rn
Contact Detail:
B4rn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Voice & Network Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to voice and network engineering. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving SIP, VoIP, or Linux systems. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each application. Research B4RN and mention how your experience aligns with their mission of bringing hyperfast broadband to rural areas. Personal touches go a long way!
✨Tip Number 4
Follow up after applying! A quick email to express your enthusiasm for the role can keep you on their radar. Plus, it shows that you're genuinely interested in being part of their team at B4RN.
We think you need these skills to ace Senior Voice & Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Voice & Network Engineer role. Highlight your experience with Linux, SIP, and VoIP technologies, as well as any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about bringing hyperfast broadband to rural areas and how your expertise can contribute to our mission at B4RN. Keep it engaging and personal – we love hearing your story!
Showcase Your Problem-Solving Skills: In both your CV and cover letter, don’t forget to showcase your analytical and problem-solving skills. Share specific examples of how you've resolved complex issues in previous roles. We’re all about finding solutions, so let us know how you tackle challenges!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find more info about us and our values there, which can help you tailor your application even further!
How to prepare for a job interview at B4rn
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux-based operating systems, SIP, VoIP, and telephony technologies. Be ready to discuss your hands-on experience with SBCs, PBXs, and voice gateways, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex incidents in the past. Highlight your analytical and diagnostic skills, and be ready to explain your thought process during troubleshooting.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, think of instances where you've successfully collaborated across technical teams. Emphasise your ability to mentor others and contribute to a supportive environment.
✨Be Ready for On-Call Scenarios
Understand the demands of being part of a 24/7 on-call rota. Prepare to discuss how you handle critical alerts or incidents and ensure you convey your commitment to providing timely support.
