At a Glance
- Tasks: Support clients with API integration and troubleshoot technical issues.
- Company: Join a multi-award-winning fintech company revolutionising payment solutions.
- Benefits: Enjoy 25 days annual leave, health care plan, and learning support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of financial technology and make a real impact.
- Qualifications: 2-5+ years in technical support or integration engineering, preferably in fintech.
The predicted salary is between 63000 - 77000 £ per year.
B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship.
In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard® Principal Member.
B4B Payments Europe and US divisions offer full and partial program management and support, in addition to comprehensive technical, regulatory, and service support to fintechs looking to launch or grow domestically and internationally.
We are looking for an API Support Engineer to join our Technical Operations team. You will be the primary technical point of contact for our integrating clients and partners: guiding them through API integration, configuring their sandbox environments, and owning the technical relationship through the full implementation lifecycle.
This is not a first-line helpdesk role: we expect you to get under the hood, diagnose issues, take ownership and drive resolutions.
- Partner Integration Support
- Provide hands-on support for API queries: diagnosing issues, reviewing request/response payloads, and guiding partners to resolution
- Configure and manage client environments in our sandbox, including product configuration and test data setup
- Pre-Sales Technical Support
- Support continuous improvement of the onboarding experience by feeding partner feedback into product and engineering
- Proficient with API testing tools such as Postman or equivalent
- Comfortable with SQL for querying data and investigating issues
- Basic scripting ability (any language) to automate tasks or reproduce issues
Working in an AI-Enabled Business: B4B is an AI-enabled business and we expect everyone to work that way. You should be comfortable using AI tools as a standard part of how you investigate, document, and resolve problems, and be willing to adopt new tools and workflows as they emerge.
2–5+ years of experience in a technical support, solutions engineering, or integration engineering role. Prior experience in payments or fintech is strongly preferred: familiarity with card issuing, payment schemes (Visa/Mastercard), or related financial infrastructure is a significant advantage. Experience supporting or implementing API-based integrations at a B2B or platform level. Comfortable managing client relationships during implementation. Collaborative: works well with engineering, product, and commercial teams. Experience with SEPA, Faster Payments, or SWIFT payment rails. Exposure to PCI DSS, FCA-regulated environments, or financial compliance requirements. Experience writing or maintaining developer-facing technical documentation.
We are always on the lookout for talented individuals to help take us further - it is important to us to hire the right people for roles that work for both us and the individual.
Customer & Commercial Focus: 25 days annual leave, access to one-to-one confidential counselling sessions through our Employee Assistance Programme, access to retail & other discounts, Vitality health care plan, learning & development support, ride-to-work scheme.
Ingeniero De Soporte Remoto employer: B4B Payments - A Banking Circle Group Company
B4B Payments is an exceptional employer, offering a dynamic work environment in the heart of London with a hybrid working model that promotes flexibility and work-life balance. Employees benefit from comprehensive growth opportunities within a multi-award-winning company at the forefront of financial technology, alongside a supportive culture that values innovation and collaboration. Join us to be part of a team that is shaping the future of payments and financial services while enjoying the perks of working in a vibrant city.
Contact Details:
B4B Payments - A Banking Circle Group Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ingeniero De Soporte Remoto
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