Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire Full-time, permanent (37 hours per week) Salary: £33,813 - £37,570 per annum
We have an exciting opportunity for an experienced housing and tenancy management professional to join our dedicated organisation and help create safe, supportive and well-managed communities.
In this role, you'll manage a varied portfolio of tenancy and neighbourhood cases, providing specialist advice and practical support to help customers sustain their tenancies. From investigating anti-social behaviour, neighbour disputes and tenancy breaches to addressing safeguarding concerns and tenancy fraud, you'll ensure cases are handled fairly and effectively. Working closely with residents, colleagues and external agencies, you'll also support tenancy changes, enforcement action and neighbourhood improvements to achieve positive outcomes for our customers.
We're looking for someone with…
- Experience managing tenancy, neighbourhood, anti-social behaviour, tenancy breach, fraud or safeguarding-related cases - Knowledge of tenancy management, anti-social behaviour, tenancy fraud, safeguarding and landlord responsibilities - The ability to assess risk, vulnerability and community impact - Skills in gathering evidence, interviewing customers and witnesses - Effective negotiation, mediation and conflict-resolution skills - A full, valid driving licence and access to your own vehicle
You will also be required to have a basic criminal record (DBS) check, which we will pay for.
We're a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including…
- 27 days' holiday per year plus
Housing & Neighbourhood Advisor in London employer: B3Living
Join a dedicated team in Broxbourne, Hertfordshire, where we prioritise creating safe and welcoming working environments. As a Facilities Assistant, you'll benefit from a comprehensive package that includes generous holiday allowances, a strong pension contribution, and opportunities for personal growth within a socially responsible organisation committed to making a positive impact on the housing crisis. Our inclusive work culture values diversity and offers flexible working arrangements, making it an excellent place for meaningful employment.
