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- Tasks: Build strong community relationships and manage housing issues in your neighbourhood.
- Company: A social business dedicated to creating positive change in housing.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Why this job: Make a real difference in people's lives and help create safe communities.
- Qualifications: Customer service experience, good communication skills, and a valid driving licence.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
The predicted salary is between 27500 - 31500 £ per year.
Based in Broxbourne, Hertfordshire. Permanent, full-time, 37 hours per week. Salary: £32,513 - £36,125 per annum.
We have an exciting opportunity for a customer-focused individual to step into an essential role with our dedicated organisation. In this role, you’ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well-managed communities. You’ll handle a range of tenancy and housing management matters, from addressing anti-social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes. Working closely with the ASB (Anti-Social Behaviour) team, local agencies and colleagues, you’ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live.
We’re looking for someone with…
- Experience of working in a customer service or customer-facing role
- Verbal and written communication skills
- The ability to work independently as well as part of a team
- Good IT skills
- At a minimum, GCSEs at grade C / level 4 or equivalent
- A full, valid driving licence and use of a car
Due to the nature of the role, an enhanced DBS check will be required.
We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including…
- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross-organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
The closing date for this vacancy is 1st February 2026.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
So, if you’re looking for a meaningful role as a Housing & Neighbourhood Advisor, please apply via the button shown.
Housing & Neighbourhood Advisor employer: B3Living
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Neighbourhood Advisor
✨Tip Number 1
Get to know the company! Research their values and mission, especially around community support and housing. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully resolved issues or supported customers. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing & Neighbourhood Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service roles. We want to see how you've built relationships and resolved issues, as this is key for the Housing & Neighbourhood Advisor position.
Communicate Clearly: Your verbal and written communication skills are crucial. Use clear, concise language in your application to demonstrate your ability to convey information effectively, just like you would in the role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at B3Living
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhood you'll be working in. Familiarise yourself with the local issues, community resources, and any recent developments. This will show your potential employer that you're genuinely interested in making a positive impact.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-focused, prepare examples from your past experiences where you've successfully handled customer queries or resolved conflicts. Highlight your communication skills and how you’ve built relationships with clients or colleagues.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've dealt with challenging situations, especially related to anti-social behaviour or tenancy issues. Be ready to discuss how you approached these problems and what solutions you implemented, showcasing your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges faced in the neighbourhood, or how success is measured in this role. This not only shows your interest but also helps you gauge if the organisation aligns with your values.
