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- Tasks: Help customers with housing queries and provide solutions daily.
- Company: Join a team dedicated to transforming housing services and improving lives.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Make a real impact while developing your problem-solving skills in a dynamic team.
- Qualifications: No specific experience required, just a passion for helping others.
- Other info: Full-time role based in Hoddesdon, Hertfordshire.
The predicted salary is between 28436 - 31596 £ per year.
Based in Hoddesdon, Broxbourne, Hertfordshire
37 hours per week
Salary: £28,436 - £31,596 per annum
Do you love solving problems and making people feel heard? Could you thrive at the heart of a team that's transforming housing services and changing lives every single day?
As a Customer Support Advisor, you will serve as the first point of contact for housing and property-related queries.
Customer Support Advisor employer: B3Living
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the housing services sector. Understanding the common challenges and solutions in this field will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. As a Customer Support Advisor, you'll need to make people feel heard. Role-play scenarios with friends or family to enhance your ability to empathise and respond appropriately to customer concerns.
✨Tip Number 3
Research StudySmarter's values and mission. Aligning your personal values with ours can give you an edge in interviews, showing that you're not just looking for any job, but that you're genuinely interested in contributing to our team.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved customer issues. Being able to share specific instances will illustrate your problem-solving skills and your ability to handle challenging situations effectively.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and solving problems. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your communication skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at B3Living
✨Show Your Problem-Solving Skills
As a Customer Support Advisor, you'll be solving problems daily. Prepare examples of past situations where you successfully resolved customer issues, highlighting your thought process and the positive outcomes.
✨Demonstrate Empathy
This role requires making people feel heard. During the interview, showcase your ability to empathise with customers by sharing experiences where you listened actively and provided support.
✨Know the Company and Its Values
Research the company’s mission and values, especially how they relate to housing services. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, training opportunities, or how success is measured in the Customer Support department.
