At a Glance
- Tasks: Provide friendly support and resolve enquiries for housing and property services.
- Company: Join a social business dedicated to making a positive impact in the community.
- Benefits: Enjoy 27 days holiday, pension contributions, health plans, and flexible working options.
- Other info: We're committed to diversity and inclusion, welcoming applications from all backgrounds.
- Why this job: Be the first point of contact and help residents live comfortably in their homes.
- Qualifications: Strong customer service skills and effective communication abilities are essential.
The predicted salary is between 29573 - 32860 £ per year.
Based in Broxbourne, Hertfordshire, this is a permanent, full-time position of 37 hours per week with a salary range of £29,573 - £32,860.
We have an exciting opportunity for a customer-focused individual with excellent communication and organisational skills to join our Property and Housing Services team and help deliver an outstanding experience for our residents. In this role, you'll act as the first point of contact for customers, providing friendly, efficient support across a wide range of housing and property services. From diagnosing and logging repairs to resolving enquiries, processing payments and maintaining accurate records, you'll ensure requests are handled promptly and effectively. You'll work closely with colleagues, contractors and external partners, delivering seamless customer experiences while ensuring compliance with relevant policies and regulations.
We're looking for someone with:
- Experience working collaboratively within a team and with internal and external partners to deliver coordinated services
- Strong customer service skills
- Effective communication skills, both verbal and written
- Competent IT skills, including use of Microsoft Office applications (Word, Excel, Outlook, SharePoint)
- Basic knowledge of safeguarding principles
We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
There are some great benefits too, including:
- 27 days' holiday per year plus bank holidays (pro rata for part-time colleagues)
- Option to buy and sell holiday
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 25th November 2026.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
We're committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. We strongly welcome applications from underrepresented groups, including LGBTQIA+ people, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
Don't worry if you don't tick absolutely every box. If you have customer service skills, even if they don't exactly match, we'd still like to hear from you.
All our vacancies are open to flexible working arrangements, something we're really proud of. What's possible will depend on the role and the needs of our customers and the business.
Sounds like your kind of job? Apply today and join us.
Customer Support Advisor employer: B3Living
Join a dedicated team in Broxbourne, Hertfordshire, where we prioritise creating safe and welcoming working environments. As a Facilities Assistant, you'll benefit from a comprehensive package that includes generous holiday allowances, a strong pension contribution, and opportunities for personal growth within a socially responsible organisation committed to making a positive impact on the housing crisis. Our inclusive work culture values diversity and offers flexible working arrangements, making it an excellent place for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B3Living. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B3Living before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B3Living:Your cover letter is your chance to shine! Tell us why you want to work at B3Living specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B3Living!
How to prepare for a job interview at B3Living
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
