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- Tasks: Keep estates clean and safe while responding to resident needs.
- Company: B3Living provides affordable homes and services in Hertfordshire.
- Benefits: Enjoy 27 days holiday, pension contributions, and health plans.
- Why this job: Join a supportive team making a real difference in the community.
- Qualifications: Customer service experience and good communication skills required.
- Other info: Flexible working options available; we value diversity and inclusivity.
The predicted salary is between 24897 - 24897 £ per year.
Overview
B3Living is seeking two customer-focused Caretaker roles, based in Broxbourne, Hertfordshire. One full-time (37 hours per week) and one part-time (15 hours per week) position are available. Salary: £24,897 for 37 hours per week; £10,093 for 15 hours per week.
We are a social business based in Hoddesdon and across southeast Hertfordshire, offering affordable homes and services to help customers live comfortably. We are committed to building an inclusive workplace and value diverse backgrounds and transferable skills.
Responsibilities
- Ensure estates remain clean, safe, and welcoming by delivering a first-class caretaking and cleaning service across communal and external areas.
- Carry out daily tasks such as sweeping, vacuuming, mopping, graffiti removal, bulk waste clearance, and litter picking.
- Be a visible, approachable presence on estates and respond quickly to resident requests or concerns with professionalism and empathy.
- Spot and report issues such as fly-tipping, abandoned vehicles, repairs, and anti-social behaviour; help to resolve problems swiftly to maintain a safe environment.
Qualifications & Requirements
- Experience in a customer-focused role.
- Good communication skills.
- Ability to work as part of a team.
- Ability to follow procedures and safe working practices.
- Basic criminal record (DBS) check required; we will pay for it.
Benefits
- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross-organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave and range of special leave.
- Car loans, cycle to work and electric car lease schemes.
Other information
- The closing date for this vacancy is 10 September 2025.
- We’re a Disability Confident employer and interview accordingly for disabled applicants meeting minimum criteria.
- We welcome applications from underrepresented groups and those with diverse backgrounds; flexible working arrangements may be available.
- This vacancy is being advertised by Webrecruit, an Employment Agency.
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Caretaker employer: B3Living
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caretaker
✨Tip Number 1
Familiarise yourself with the local area of Broxbourne and the specific estates B3Living manages. Understanding the community will help you connect with residents and demonstrate your commitment to providing a welcoming environment.
✨Tip Number 2
Highlight any previous experience in customer service roles during your interactions. Being able to showcase your ability to handle resident requests with empathy and professionalism will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios, such as dealing with anti-social behaviour or responding to maintenance issues. This will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Engage with current employees or reach out to B3Living through social media platforms. Building connections can provide insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Caretaker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Caretaker position. Tailor your application to highlight relevant experience in customer-focused roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in caretaking, cleaning, or customer service. Use specific examples to demonstrate your ability to maintain a clean and safe environment.
Showcase Communication Skills: Since good communication is essential for this role, make sure to illustrate your communication skills in your application. Mention instances where you effectively resolved issues or responded to customer concerns.
Express Your Commitment to Inclusivity: B3Living values diverse backgrounds and transferable skills. In your application, express your commitment to inclusivity and how your unique experiences can contribute to a positive workplace culture.
How to prepare for a job interview at B3Living
✨Show Your Customer Focus
Since the role is customer-focused, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your ability to listen, empathise, and respond to their needs.
✨Demonstrate Teamwork Skills
The job requires working as part of a team, so think of instances where you've collaborated effectively with others. Discuss how you contribute to a positive team environment and support your colleagues.
✨Emphasise Communication Abilities
Good communication is key in this role. Be ready to discuss how you convey information clearly and professionally, especially when addressing resident concerns or reporting issues.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as dealing with anti-social behaviour or responding to a resident's request. Think through potential scenarios and your approach to resolving them.