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- Tasks: Support customers in sheltered housing, ensuring their wellbeing and tenancy needs are met.
- Company: A social business dedicated to making a positive change in housing for local communities.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace welcoming diverse applicants, with opportunities for career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing management.
- Qualifications: Customer service experience and knowledge of safeguarding vulnerable adults required.
The predicted salary is between 25779 - 28644 £ per year.
Based in Broxbourne, Hertfordshire
12 month fixed-term contract, part-time, 30 hours per week
Salary: £31,794 - £35,327 per annum FTE (£25,779 - £28,644 per annum for 30 hours per week)
We have an exciting opportunity for a customer-focused individual to join our passionate organisation. In this role, you will provide a responsive housing management service to customers living within our sheltered and specialist housing schemes. You will support their tenancy and wellbeing needs, ensure appropriate care arrangements are in place, and oversee a range of housing management responsibilities, including health and safety compliance, voids and allocations, and alarm maintenance.
Experience of working in a customer-focused environment:
- General Knowledge of safeguarding vulnerable adults and the Mental Capacity Act
- Knowledge of relevant health and safety legislation
- A full, valid driving licence and access to your own vehicle
Please note, you will also be required to have an enhanced criminal record (DBS) check, which we will pay for.
We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including:
- 27 days’ holiday per year plus bank holidays (pro rata)
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 26th May 2026.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
So, if you’re looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown.
Independent living advisor (Temporary, Part Time) in Broxbourne employer: B3Living
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent living advisor (Temporary, Part Time) in Broxbourne
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, attend local events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to help local communities and think about how your experience aligns with that. We want to see your passion for making a difference!
✨Tip Number 3
Practice common interview questions related to customer service and safeguarding. Role-play with a friend or use online resources to get comfortable. The more you practice, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to support local communities.
We think you need these skills to ace Independent living advisor (Temporary, Part Time) in Broxbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Independent Living Advisor role. Highlight your customer-focused experience and any relevant knowledge of safeguarding and health and safety legislation. We want to see how you fit into our mission!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. Share examples of how you've made a positive impact in previous roles, especially in housing or support services. We love seeing candidates who are genuinely passionate about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the kind of clarity we value in our work with customers.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at B3Living
✨Know Your Stuff
Make sure you brush up on your knowledge of safeguarding vulnerable adults and the Mental Capacity Act. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for customers. This role is all about providing a responsive housing management service, so demonstrating your customer-focused mindset will really set you apart.
✨Understand the Organisation
Familiarise yourself with the mission and values of the organisation. Knowing how they aim to make a positive change in the housing crisis will help you align your answers with their goals during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or how they measure success. It shows you're genuinely interested and engaged in the opportunity.