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- Tasks: Support customers in sheltered housing, ensuring their wellbeing and tenancy needs are met.
- Company: A social business dedicated to making a positive change in housing for local communities.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace welcoming diverse applicants, with opportunities for career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing management.
- Qualifications: Customer service experience and knowledge of safeguarding vulnerable adults required.
The predicted salary is between 25779 - 28644 £ per year.
Based in Broxbourne, Hertfordshire
12 month fixed-term contract, part-time, 30 hours per week
Salary: £31,794 - £35,327 per annum FTE (£25,779 - £28,644 per annum for 30 hours per week)
We have an exciting opportunity for a customer-focused individual to join our passionate organisation. In this role, you will provide a responsive housing management service to customers living within our sheltered and specialist housing schemes. You will support their tenancy and wellbeing needs, ensure appropriate care arrangements are in place, and oversee a range of housing management responsibilities, including health and safety compliance, voids and allocations, and alarm maintenance.
Experience required:
- Experience of working in a customer-focused environment
- General knowledge of safeguarding vulnerable adults and the Mental Capacity Act
- Knowledge of relevant health and safety legislation
- A full, valid driving licence and access to your own vehicle
Please note, you will also be required to have an enhanced criminal record (DBS) check, which we will pay for.
We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including:
- 27 days’ holiday per year plus bank holidays (pro rata)
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 26th May 2026.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
So, if you’re looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown.
Independent Living Advisor (Part time) in Broxbourne employer: B3Living
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Advisor (Part time) in Broxbourne
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to help local people and be ready to discuss how your experience aligns with their goals. Show them you're not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 3
Practice common interview questions related to customer service and safeguarding vulnerable adults. Role-play with a friend or use online resources to get comfortable with your responses. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Independent Living Advisor (Part time) in Broxbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-focused environments. We want to see how your skills align with the role of an Independent Living Advisor!
Showcase Relevant Experience: Don’t forget to mention any experience you have with safeguarding vulnerable adults or knowledge of health and safety legislation. This will help us see that you’re a great fit for our team.
Be Authentic: Let your personality shine through in your application! We’re looking for passionate individuals who genuinely care about making a positive change in the community.
Apply Through Our Website: Remember to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at B3Living
✨Know Your Stuff
Make sure you brush up on your knowledge of safeguarding vulnerable adults and the Mental Capacity Act. Familiarise yourself with relevant health and safety legislation too, as these are crucial for the role.
✨Show Your Customer Focus
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you've gone above and beyond to support someone, as this will resonate well with their mission.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to housing management. Practice how you would handle issues like tenancy support or health and safety compliance to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the organisation's approach to supporting its customers or how they handle flexible working arrangements. This shows your genuine interest in the role and the company culture.