At a Glance
- Tasks: Build strong community relationships and manage housing issues in your neighbourhood.
- Company: A social business dedicated to creating positive change in housing.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience, good communication skills, and a valid driving licence.
The predicted salary is between 35327 - 39252 £ per year.
Based in Broxbourne, Hertfordshire
Full-time, permanent
Salary: £35,327 - £39,252 per annum
We have an exciting opportunity for a customer-focused individual to step into an essential role with our dedicated organisation. In this role, you’ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well-managed communities. You’ll handle a range of tenancy and housing management matters, from addressing anti-social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes.
Working closely with the ASB (Anti-Social Behaviour) team, local agencies and colleagues, you’ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live.
We’re looking for someone with:
- Experience of working in a customer service or customer-facing role
- Verbal and written communication skills
- The ability to work independently, as well as within a team
- Good IT skills
- At a minimum, GCSEs at grade C / level 4 or equivalent
- A full, valid driving licence and use of a car
Due to the nature of the role, an enhanced DBS check will be required.
We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including:
- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues)
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 26th June 2026.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
Housing & Neighbourhood Advisor in Broxbourne employer: B3Living Development Ltd
As a Housing & Neighbourhood Advisor with our dedicated organisation in Broxbourne, Hertfordshire, you will be part of a supportive and inclusive work culture that prioritises employee well-being and community impact. We offer a comprehensive benefits package, including generous holiday allowances, pension contributions, and flexible working arrangements, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful difference in the lives of local residents while enjoying opportunities for growth and development within a socially responsible business.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Neighbourhood Advisor in Broxbourne
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by B3Living Development Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like B3Living Development Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at B3Living Development Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at B3Living Development Ltd. Apply directly through us to stand out!
We think you need these skills to ace Housing & Neighbourhood Advisor in Broxbourne
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of B3Living Development Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing & Neighbourhood Advisor, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at B3Living Development Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of B3Living Development Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
