At a Glance
- Tasks: Turn customer feedback into real change through engaging activities and insightful surveys.
- Company: B3Living, a social business dedicated to affordable housing and community support.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace with a commitment to diversity and career growth opportunities.
- Why this job: Make a meaningful impact in your community while developing valuable skills.
- Qualifications: Experience in customer engagement and strong communication skills are essential.
The predicted salary is between 31794 - 35327 £ per year.
Based in Broxbourne, Hertfordshire
Permanent, full-time, 37 hours per week
Salary: £31,794 - £35,327
Are you someone who’s naturally curious, great with people, and passionate about making sure voices are heard? Listening to customers isn’t just something we talk about at B3Living, it’s something we embrace. And our Customer Influence team plays a big part in making sure our decisions truly reflect the people we serve. It’s “Influence” because we want this to have real impact.
In this role, you’ll help turn real customer feedback into change by helping to organise engagement activities, run surveys, bring feedback together, and make sure clear insights are directed to the right people in the business. No two days look quite the same, so this role can offer you experiences that’ll be great for your development and future career progression. You’ll work closely with involved customers, colleagues across the business, and the wider community. Help us build an approach to engagement that’s inclusive, accessible and inspiring to empower customers and, in turn, make our organisation stronger for it.
Responsibilities
- Help turn customer feedback into change by organising engagement activities, running surveys, collating feedback, and directing clear insights to the right people in the business.
- Collaborate with involved customers, colleagues across the organisation, and the wider community.
- Support the development of an engagement approach that is inclusive, accessible and inspiring.
Requirements (What we’re looking for)
- Experience in customer engagement, community involvement or a customer-facing environment.
- Strong organisational skills, with the ability to juggle multiple deadlines or help plan engaging, well-run events.
- Excellent written and verbal communication skills.
- Good IT skills, especially using survey tools and Microsoft Office (Excel and PowerPoint).
- Attention to detail and the ability to analyse basic data.
- An understanding of GDPR and why it matters.
- You’ll be great with people, naturally collaborative, and comfortable working with a wide range of audiences.
About us
So many things start at home. But every day in our area, people are scrolling online thinking, “I’ll never afford a home.” This is where B3Living comes in. We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. Housing has a big role to play in our local areas and in tackling climate change.
Benefits
- 27 days’ holiday plus bank holidays (pro rata for part-time colleagues)
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
- Opportunities for flexible/hybrid working
We are a Disability Confident employer, which means we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria. Other organisations may call this role: Resident Engagement Officer, Customer Involvement Coordinator, Community Engagement Coordinator, or Customer Engagement Officer. We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply. All our vacancies are open to flexible working arrangements, something we’re really proud of. We believe in the strength of a diverse workforce and strongly welcome applications from those currently underrepresented in our organisation, including LGBTQIA+ communities and people under age 30.
So, if you’re looking for an exciting opportunity as a Customer Influence Coordinator, please apply via the button shown.
Customer Influence Coordinator in Broxbourne employer: B3Living Development Ltd
B3Living is an exceptional employer located in Broxbourne, Hertfordshire, dedicated to making a sustainable, positive change in the housing crisis. With a strong commitment to employee development, inclusive work culture, and generous benefits such as 27 days of holiday, flexible working arrangements, and a robust pension scheme, B3Living empowers its staff to make a real impact in the community while fostering personal growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Influence Coordinator in Broxbourne
✨Tip Number 1
Get to know the company! Research B3Living and their mission. Understanding their values and how they engage with customers will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and make you stand out as a candidate.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with customer engagement and community involvement. Use real examples to showcase your skills and passion.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Influence Coordinator in Broxbourne
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer engagement and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Use examples from your past roles that demonstrate your organisational skills and ability to handle customer feedback effectively.
Showcase Your Skills:Don’t forget to mention your IT skills, especially with survey tools and Microsoft Office. We love a detail-oriented person, so if you have experience analysing data, make sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at B3Living Development Ltd
✨Know Your Customer Engagement
Make sure you understand the principles of customer engagement and community involvement. Research B3Living's approach to customer feedback and think about how you can contribute to their mission. Be ready to discuss your past experiences in similar roles and how they relate to this position.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think of times when you successfully managed multiple deadlines or planned engaging events. Being able to demonstrate your ability to juggle tasks will show that you're a great fit for this dynamic role.
✨Communicate Clearly
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated insights from customer feedback in the past. This will help you stand out as someone who can bridge the gap between customers and the organisation.
✨Understand GDPR Basics
Brush up on your knowledge of GDPR and its importance in customer engagement. Be prepared to discuss how you would ensure compliance while handling customer data. This shows that you take data protection seriously and understand the responsibilities that come with the role.
