Logistics Coordinator - Hybrid in Essex

This role is working for a successful BRC AA Graded food manufacturer. The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.

The purpose of your role is to coordinate customer orders and logistics activities, liaise with transport providers, and work collaboratively with internal departments to ensure the efficient fulfilment of customer requirements and the delivery of an outstanding customer experience. As a key member of the Customer Fulfilment team, you will use your strong organisational skills, attention to detail, and ability to manage multiple priorities while maintaining the highest standards of service.

Key tasks:

• Coordinate customer deliveries by planning and organising transport, confirming loading schedules, arranging freight collections, customs clearance where required, and managing parcel shipments through approved carriers.
• Work closely with transport providers and the warehouse to ensure timely and accurate order fulfilment.
• Support the smooth flow of stock by coordinating deliveries and shipments, processing stock adjustments, booking stock against the correct batch numbers and best-before dates, and providing necessary product documentation where required.
• Provide excellent customer service by managing transport-related queries, arranging collections for damaged goods, processing damage claims, handling incoming telephone calls, and supporting colleagues across the Customer Services team as workloads fluctuate.
• Maintain compliance with company policies and regulatory requirements, including Quality Assurance, GDPR, Health & Safety, and Working Time Regulations.
• Support internal and external audits, elevate any operational issues, and contribute to continuous improvement, sustainability, diversity, equity and inclusion, and wellbeing initiatives.

About You: The successful candidate shall have experience in logistics and/or customs clearance stock management and awareness of health and safety/quality assurance from a relevant role. Excellent communication skills both written and verbally, as well as basic software experience i.e. CRM/365/ERP or similar.

More details: The Logistics Coordinator job (ref:9086) is paying up to £29,000 per annum according to your experience. The site is in Essex and is commutable from Halstead, Braintree, Manningtree, Colchester and surrounding areas. The package includes 25 days holiday, Pension, Investment in People and Training, Referral Programme for successful employee referrals, Wellbeing and Engagement Programmes, Onsite Mental Health First Aiders, Employee Assistance Programme for yourself, your partner and any children in full-time education up to the age of 21, this includes counselling, Onsite Car Parking, Company Sickness Pay, Seasonal Flu Vouchers. The working hours are Monday to Friday, 9am to 5pm with one day a week WFH.