At a Glance
- Tasks: Help customers resolve issues and improve their experience with our services.
- Company: B3Living is a social business providing affordable housing solutions to local communities.
- Benefits: Enjoy 27 days holiday, flexible working, and a generous pension contribution.
- Other info: We welcome diverse applicants and offer flexible working arrangements.
- Why this job: Make a real impact in your community while developing valuable skills for your career.
- Qualifications: Experience in customer service and strong analytical skills are essential.
The predicted salary is between 30900 - 35900 £ per year.
Resolution Lead
Currently based in Broxbourne, Hertfordshire. Moving to Cheshunt, Hertfordshire autumn 2025
Full time / part time
Salary: £35,909 - £39,899 per annum (pro rata for part time hours)
Are you a natural people person who enjoys hunting down information and solving a problem?
Things can’t go well all the time. But how you put it right and learn – that’s key. So, the work our Resolution Leads do is a priority for us.
In this role, you’ll get to work with customers one-on-one as well as with colleagues from across the business. When you’re working on complaint cases, you’ll have the authority to investigate, make decisions and get things sorted to make a difference for our customers.
You’ll also have exposure to senior people as well as important corporate and regulatory projects, equipping you with knowledge and skills for your future career progression.
We’re looking for someone with…
- Experience working in a customer facing role
- Knowledge of best practice in dispute resolution
- Good at spotting trends and interpreting data/feedback
You’ll have great people, communication and analytical skills and be able to work collaboratively across teams to meet customer needs and complete their requests.
So many things start at home. But everyday people in our area are scrolling online thinking, “I’ll never afford a home.” This is where B3Living comes in.
We’re a social business, helping by renting/selling affordable homes to more than 12,000 local people. We also offer a set of services designed to help our customers live comfortably in their homes – we keep our buildings and estates maintained, and we offer support when money becomes an issue or when people get older.
Housing has a big role to play in our local areas and on climate change. But our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including…
- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible / hybrid working.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Customer Service Manager, Customer Resolution Manager, Customer Experience Manager, Complaints Manager, Customer Care Manager, Customer Service Team Leader, or Customer Service Supervisor.
All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.
So, if you’re looking for an exciting opportunity as a Resolution Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Resolution Lead in Broxbourne employer: B3 Living
B3Living is an exceptional employer located in Cheshunt, Hertfordshire, dedicated to making a positive impact on the housing crisis while fostering a supportive and inclusive work environment. With a comprehensive benefits package, opportunities for flexible working, and a strong commitment to employee growth and diversity, B3Living empowers its staff to thrive both personally and professionally. Join us in our mission to provide affordable housing solutions and make a meaningful difference in the lives of our community members.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Lead in Broxbourne
✨Tip Number 1
Familiarise yourself with common customer complaints and resolutions in the housing sector. Understanding the typical issues faced by customers will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Network with current or former employees of B3Living or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your analytical skills, particularly in interpreting data and feedback. Being able to showcase your ability to spot trends will set you apart as a candidate who can contribute to improving customer experiences.
✨Tip Number 4
Prepare examples from your past experience where you've successfully resolved disputes or improved customer satisfaction. Real-life stories will help illustrate your capabilities and make a strong impression during the interview.
We think you need these skills to ace Resolution Lead in Broxbourne
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Resolution Lead position. Tailor your application to highlight your relevant experience in customer-facing roles and dispute resolution.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience in resolving customer complaints and your ability to analyse data and trends. Use specific examples that demonstrate your problem-solving skills and how you've made a positive impact in previous roles.
Showcase Communication Skills:Since this role requires excellent communication skills, make sure to illustrate your ability to work collaboratively with teams and engage effectively with customers. Consider including examples of successful interactions or projects where your communication made a difference.
Personalise Your Application:Address your application to the hiring team at B3Living and express your enthusiasm for their mission to provide affordable housing. Mention any personal connection or passion you have for social business and community support, which aligns with their values.
How to prepare for a job interview at B3 Living
✨Showcase Your People Skills
As a Resolution Lead, your ability to connect with customers is crucial. Prepare examples of how you've successfully resolved conflicts or improved customer experiences in previous roles. This will demonstrate your natural people skills and problem-solving abilities.
✨Understand Dispute Resolution Best Practices
Familiarise yourself with best practices in dispute resolution. Be ready to discuss specific methods you’ve used to handle complaints effectively. This knowledge will show that you are well-prepared for the challenges of the role.
✨Analyse Trends and Data
Since the role requires spotting trends and interpreting feedback, brush up on your analytical skills. Be prepared to discuss how you've used data to inform decisions in past positions, as this will highlight your analytical capabilities.
✨Demonstrate Collaborative Spirit
The job involves working across teams, so be ready to share examples of successful collaboration. Discuss how you’ve worked with colleagues from different departments to meet customer needs, showcasing your teamwork and communication skills.
