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- Tasks: Be the friendly face helping customers with housing queries and repairs.
- Company: A social business dedicated to making a positive change in housing.
- Benefits: Competitive salary, 27 days holiday, and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a passionate team focused on helping local people thrive.
The predicted salary is between 28436 - 31596 £ per year.
Based in Broxbourne, Hertfordshire, this is a fixed-term contract, full-time position, 37 hours per week.
Salary: £28,436 - £31,596 per annum (pro rata).
We have an exciting opportunity for a customer service or call centre professional to support our customers on a fixed-term contract until March 2026 as part of our dedicated organisation. In this role, you will join our Property and Housing Services team and act as the first point of contact for customers engaging with us across various channels. You will provide administrative support for housing enquiries and issues residents are experiencing.
Supporting our teams to deliver great services, you will:
- Diagnose and log repairs
- Handle property queries
- Deal with every request in a polite and timely manner
- Co-ordinate repairs
- Process payments
- Maintain tenancy records
- Facilitate access and security
- Ensure compliance
We are looking for someone with:
- Experience of working in a customer service or call centre environment
- Excellent listening and resolution skills
- Solid numeracy skills and basic awareness of safeguarding principles
- Strong written and verbal communication skills
- The ability to communicate effectively with a diverse range of people and adapt approaches to meet individual needs
Due to the nature of the role, an enhanced DBS check will be required.
We are a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including 27 days' holiday per year plus...
Customer Support Advisor in Cheshunt employer: B3 Living Limited
Contact Detail:
B3 Living Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Cheshunt
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they tackle the housing crisis. This will help you connect your experience to their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of customers, role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work in the Property and Housing Services team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your customer service experience directly related to the role.
We think you need these skills to ace Customer Support Advisor in Cheshunt
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service or call centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Problem-Solving Abilities: We’re looking for someone who can handle queries and resolve issues effectively. In your application, share examples of how you've successfully dealt with customer problems in the past. This will show us you’ve got the right mindset for the job!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at B3 Living Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common housing issues and the services provided by the organisation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience in customer service or call centre environments. Prepare examples of how you've effectively resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions if needed, and responding thoughtfully. This skill is crucial for a Customer Support Advisor, as it shows you can engage with customers effectively.
✨Be Personable and Adaptable
Since you'll be dealing with a diverse range of people, it's important to showcase your strong communication skills. Be friendly and approachable in your responses, and demonstrate your ability to adapt your communication style to meet individual needs. This will highlight your suitability for the role.