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For Companies At a Glance
- Tasks: Be the go-to person for retail customers, ensuring their needs are met and relationships are strong.
- Company: Join a family-run business known for quality products and commitment to sustainability.
- Benefits: Enjoy a competitive salary of around £50,000 and a Monday to Friday work schedule.
- Why this job: Make an impact in food safety and quality while working in a supportive, innovative environment.
- Qualifications: Degree in food science or related field with experience in major retail supply.
- Other info: Position based in the West Midlands, easily accessible from various nearby towns.
The predicted salary is between 30000 - 70000 £ per year.
Job Description
Retail Technical Customer Manager
This position is with a multi-sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability.
About the Retail Technical Customer Manager job
The Retail Technical Customer Manager will be the main port of call for specified retail customers, external and third-party audits, representing the company.
Key tasks
- Act as the main technical contact for key retail customers. Make sure their needs are clearly understood, share updates regularly, and develop and maintain strong, trusting relationships.
- Work with teams across the business to develop new products and packaging that meet customer expectations. Keep customers informed and involved through samples, meetings, and clear communication.
- Help make sure all products are safe, legal, and high quality. Handle complaints, support audits, and work closely with the factory to keep standards high and fix any issues quickly.
- Keep technical procedures and company policies up to date. Take part in audits and work with suppliers to make sure they always meet company standards.
About You
- The successful candidate shall be educated to degree level in a food science or related subject as well as a proven background of experience supplying into major retailers.
More details
The Retail Technical Customer Manager job (ref:8929) and is paying c.£50,000 according to your experience.
The site is based in the West Midlands and is commutable from Redditch, Worcester, Stratford-upon-Avon, Banbury, Cheltenham, Evesham, Royal Leamington Spa, Alcester and surrounding areas.
The working hours are Monday – Friday.
Alternate job titles – Technical Customer Manager | Food Technical Account Manager | Technical Manager | Food Manufacturing Jobs
Retail Technical Customer Manager employer: B3 Jobs Ltd
Contact Detail:
B3 Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Technical Customer Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the retail sector, especially in food service. Understanding the nuances of customer expectations will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the food industry, particularly those who have experience with major retailers. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in food safety and sustainability. Being knowledgeable about these topics will demonstrate your commitment to excellence and innovation, which aligns with our company values.
✨Tip Number 4
Prepare to discuss your previous experiences in managing customer relationships and handling audits. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain high standards.
We think you need these skills to ace Retail Technical Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food science and customer management. Emphasise any previous roles where you acted as a technical contact for retail customers or worked with product development.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sustainability. Mention specific examples of how you've built strong relationships with clients and handled audits or complaints effectively.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as communication, problem-solving, and knowledge of food safety standards. Use concrete examples to demonstrate how you've applied these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Retail Technical Customer Manager role.
How to prepare for a job interview at B3 Jobs Ltd
✨Understand the Company Values
Before your interview, make sure you know what the company stands for. They pride themselves on customer service, innovation, and sustainability, so be ready to discuss how your values align with theirs.
✨Showcase Your Technical Knowledge
As a Retail Technical Customer Manager, you'll need to demonstrate your understanding of food science and quality standards. Be prepared to discuss your educational background and any relevant experience in detail.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and audits. Think of specific examples from your past experiences where you successfully handled similar situations.
✨Emphasise Relationship Building
This role requires strong relationships with retail customers. Be ready to share how you've built and maintained trust with clients in previous roles, highlighting your communication skills and teamwork.
