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For Companies At a Glance
- Tasks: Be the go-to person for technical and compliance queries, ensuring products meet UK standards.
- Company: Reputable organisation known for quality and reliability in the food sector.
- Benefits: Competitive salary, pension scheme, and generous annual leave.
- Why this job: Make a real difference in food safety while working with a passionate team.
- Qualifications: Experience in Quality or Technical Management within the UK retail sector.
- Other info: Site-based role with opportunities for professional growth and development.
The predicted salary is between 39000 - 52000 £ per year.
A long‑established organisation with a strong reputation for quality and reliability. They operate to recognised food safety standards, including BRCGS, and maintain a firm focus on responsible practices, long‑term relationships, and continuous improvement.
About the role
The purpose of your role will be to act as the main contact for technical and compliance matters for the retail customers. You will ensure all imported products meet UK legal requirements whilst supporting issue resolution, managing technical administration, and taking part in internal audits.
Key tasks
- Act as the primary point of contact for customers on all technical and compliance matters, delivering clear and professional communication to ensure full alignment on standards, requirements, and expectations.
- Ensure all products meet current UK food legislation, maintaining accurate and up‑to‑date technical information at all times.
- Conduct detailed technical checks of artwork for all UK‑bound products to confirm legal, technical, and customer requirements are fully met before approval.
- Manage and complete all technical and compliance‑related administrative tasks for production sites located outside the UK.
- Support the identification, investigation, and resolution of technical or compliance issues, ensuring they are handled promptly and effectively.
- Play an active role in internal site audits, including preparation, execution, and follow‑up of any required actions.
About you
The successful candidate must have experience within a similar Quality or Technical Management role with a background supplying into the UK retail sector. You will have a strong understanding of retailer codes of practice, relevant food legislation, and customer management. You will be diligent, well‑organised, and able to manage your own workload effectively, with a genuine passion for technical management. An excellent communicator at all levels, both written and verbally.
Compensation and benefits
The role pays £45,000 - £50,000 depending on experience. It is a site‑based role located in Wiltshire, commutable from Bristol, Bath, Swindon, Salisbury, Andover, Devizes, Chippenham and surrounding towns. Attendance at the London office one day per week is required. The package includes a Company pension with a 6% employer contribution (STC), 25 days annual leave.
Customer Technical Manager in London employer: B3 Jobs Ltd
Contact Detail:
B3 Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the food industry, especially those who have experience with UK retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK food legislation and retailer codes of practice. We recommend practising common interview questions related to technical management to show you're the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and professional when discussing your experience. Remember, you’ll be the main contact for customers, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Technical Manager role!
We think you need these skills to ace Customer Technical Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Technical Manager role. Highlight your experience in quality or technical management, especially within the UK retail sector. We want to see how your skills align with the job description!
Showcase Your Communication Skills: Since this role requires excellent communication, ensure your written application reflects that. Use clear and professional language, and don’t forget to mention any experience you have in managing customer relationships.
Detail Your Technical Knowledge: We’re looking for someone with a strong understanding of food legislation and retailer codes of practice. In your application, be specific about your knowledge and experience in these areas to stand out from the crowd.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at B3 Jobs Ltd
✨Know Your Legislation
Make sure you brush up on UK food legislation and retailer codes of practice before the interview. Being able to discuss specific regulations and how they apply to the role will show that you're not just familiar with the basics, but that you’re genuinely invested in compliance and quality management.
✨Showcase Your Communication Skills
As a Customer Technical Manager, clear communication is key. Prepare examples of how you've effectively communicated technical information to customers or colleagues in the past. This will demonstrate your ability to align expectations and maintain strong relationships.
✨Prepare for Technical Questions
Expect questions about technical checks and compliance issues. Think of scenarios where you identified and resolved problems, and be ready to explain your thought process. This will highlight your problem-solving skills and your proactive approach to technical management.
✨Demonstrate Organisational Skills
Since the role requires managing multiple tasks and priorities, come prepared with examples of how you’ve successfully organised your workload in previous positions. Discuss any tools or methods you use to stay on top of your responsibilities, as this will show your diligence and organisational prowess.
