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For Companies At a Glance
- Tasks: Be the go-to person for technical and compliance queries, ensuring products meet UK standards.
- Company: Join a reputable organisation known for quality and reliability in the food industry.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Why this job: Make a real difference in food safety while developing your career in a dynamic role.
- Qualifications: Experience in Quality or Technical Management within the UK retail sector is essential.
- Other info: Site-based role with great commuting options and opportunities for professional growth.
The predicted salary is between 39000 - 52000 £ per year.
A long‑established organisation with a strong reputation for quality and reliability. They operate to recognised food safety standards, including BRCGS, and maintain a firm focus on responsible practices, long‑term relationships, and continuous improvement.
About the role
The purpose of your role will be to act as the main contact for technical and compliance matters for the retail customers. You will ensure all imported products meet UK legal requirements whilst supporting issue resolution, managing technical administration, and taking part in internal audits.
- Act as the primary point of contact for customers on all technical and compliance matters, delivering clear and professional communication to ensure full alignment on standards, requirements, and expectations.
- Ensure all products meet current UK food legislation, maintaining accurate and up‑to‑date technical information at all times.
- Conduct detailed technical checks of artwork for all UK‑bound products to confirm legal, technical, and customer requirements are fully met before approval.
- Manage and complete all technical and compliance‑related administrative tasks for production sites located outside the UK.
- Support the identification, investigation, and resolution of technical or compliance issues, ensuring they are handled promptly and effectively.
- Play an active role in internal site audits, including preparation, execution, and follow‑up of any required actions.
About you
The successful candidate must have experience within a similar Quality or Technical Management role with a background supplying into the UK retail sector. You will have a strong understanding of retailer codes of practice, relevant food legislation, and customer management. You will be diligent, well‑organised, and able to manage your own workload effectively, with a genuine passion for technical management. An excellent communicator at all levels, both written and verbally.
Compensation and benefits
The role pays £45,000 - £50,000 depending on experience. It is a site‑based role located in Wiltshire, commutable from Bristol, Bath, Swindon, Salisbury, Andover, Devizes, Chippenham and surrounding towns. Attendance at the London office one day per week is required. The package includes a Company pension with a 6% employer contribution (STC), 25 days annual leave + Bank holidays, Company sick pay, 4 × Death in Service, Long service recognition, Wellbeing initiatives, Free flu jabs, Employee assistance programme, Free eye tests with £90 contribution to prescription lenses. Working hours are Monday to Friday, 8:30 am to 5:30 pm.
Customer Technical Manager employer: B3 Jobs Ltd
Contact Detail:
B3 Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the food industry, especially those who have experience with UK retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK food legislation and retailer codes of practice. We recommend practising common interview questions related to technical management to show you're the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and professional when discussing your experience. Remember, you’ll be the main contact for customers, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the Customer Technical Manager role thoroughly. Familiarise yourself with the key tasks and responsibilities mentioned in the job description so you can tailor your application to highlight your relevant experience.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your written application reflects that. Use clear and professional language, and don’t forget to showcase any experience you have in managing customer relationships or technical compliance.
Highlight Relevant Experience: When detailing your work history, focus on experiences that align with the requirements of the role. If you've worked in Quality or Technical Management within the UK retail sector, make that front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at B3 Jobs Ltd
✨Know Your Legislation
Make sure you brush up on UK food legislation and retailer codes of practice. Being able to discuss specific regulations and how they apply to the role will show that you're not just familiar with the basics, but that you’re genuinely invested in compliance and quality.
✨Communicate Clearly
As a Customer Technical Manager, clear communication is key. Practice articulating your thoughts on technical matters in a straightforward manner. You might even want to prepare a few examples of how you've successfully communicated complex information in the past.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you identified and resolved technical or compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to problem-solving.
✨Prepare for Internal Audits
Since you'll be involved in internal audits, it’s a good idea to familiarise yourself with audit processes. Think about how you’ve contributed to audits in previous roles and be prepared to discuss your experience in preparing and executing audit actions.
