B2e Consulting in London seeks a senior consultant to redesign customer journeys and improve how employees access a complex internal service for a major UK central government organisation. You will simplify contact channels, create a single entry point and map future-state processes.
You will lead workshops, map end-to-end journeys, design triage and routing, engage stakeholders, and identify opportunities for automation and AI.
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CX & Service Design Consultant - Unified Service Entry employer: B2E Consulting
As a leading FMCG company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model allows for flexibility while engaging in high-profile projects that drive innovation in data analytics. Join us to be part of a collaborative team where your expertise as a Product Project Manager will directly impact our supply chain reporting initiatives, all while enjoying competitive rates and the opportunity to work with top-tier professionals.
