At a Glance
- Tasks: Support a leading rail organisation in defining customer information requirements for high-speed services.
- Company: Join a top-tier rail organisation with a focus on innovation and customer experience.
- Benefits: Hybrid work model, competitive daily rate, and opportunity to shape future rail services.
- Other info: Exciting project until March 2027 with potential for career growth.
- Why this job: Make a real impact on passenger experiences in the evolving rail industry.
- Qualifications: 8+ years in customer information systems with strong stakeholder engagement skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid - mainly remote with some London presence
Length of Project: 8 months (to 31st March 2027)
Start Date: 27th July 2026
Please note our client is unable to sponsor visa applications for this opportunity.
Summary
Do you have experience of providing customer information systems expertise on a complex rail requirements project? This consulting opportunity is to support our client, a leading rail organisation, in defining the customer information requirements that will shape future HS2 and West Coast high-speed services. The role will develop Business Functional Requirements to ensure customer information systems deliver a high-quality passenger experience across the end-to-end journey.
Key Qualifications
- Advanced UK rail customer information systems expertise
- Passenger-centric and accessibility-focused requirements capability
- Experience writing clear, testable business and functional requirements
- Strong stakeholder engagement across client, supplier and delivery partner environments
Key Services
- Developing Customer Information Business Functional Requirements across the full passenger journey
- Defining customer information requirements for Day 1 service operations
- Specifying onboard customer information systems for high-speed rolling stock
- Supporting the specification of station-based customer information systems for HS2 stations
- Providing customer information systems expertise to procurement and supplier engagement activities
- Ensuring requirements integrate with requirements management processes and downstream system design
- Supporting cross-functional alignment across customer, operational and transition planning stakeholders
Mandatory Requirements
- Minimum 8 years' experience within customer information systems environments
- Proven track record specifying and developing customer information systems within the UK rail sector
- Expertise translating customer, operational and technical needs into functional requirements
- Strong understanding of passenger information, accessibility and inclusive design principles
- Experience supporting procurement, supplier engagement or tender evaluation activities
- Excellent stakeholder management and communication skills across multiple organisations
Optional Requirements
- Experience working with HS2, GBR, RDG or wider rail reform programmes
- Experience of onboard passenger information systems for rolling stock
- Experience of station customer information systems within major infrastructure programmes
Customer Information Specialist employer: B2e Consulting
As a Customer Information Specialist with our leading rail organisation, you will be part of a dynamic team dedicated to enhancing the passenger experience on high-speed services. We offer a hybrid working model that promotes flexibility and work-life balance, alongside opportunities for professional growth in a collaborative environment. Join us to make a meaningful impact on the future of rail travel while enjoying the benefits of a supportive culture and a focus on accessibility and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Information Specialist
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like B2e Consulting.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like B2e Consulting. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Information Specialist
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to B2e Consulting.
How to prepare for a job interview at B2e Consulting
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in B2e Consulting's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services B2e Consulting offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
