B2E Consulting Ltd. is seeking a service and experience design specialist to support a leading UK retail bank in relaunching its loyalty programme. You will design end-to-end customer journeys across digital, physical and human touchpoints and translate insights into launch-ready services.
You will run collaborative workshops, prototype concepts, and collaborate with cross-functional teams to deliver an engaging loyalty experience with personalisation, rewards and retention at the core.
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Loyalty Experience Designer - Hybrid (3 days/wk) employer: B2E Consulting Ltd
As a leading consulting firm, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our Hull/Newcastle location offers a unique opportunity for professional growth, with access to top-tier projects and a supportive environment that encourages continuous learning and development. Join us to make a meaningful impact in transforming customer contact operations while enjoying the benefits of flexible working arrangements and a strong focus on employee well-being.
