At a Glance
- Tasks: Lead customer lifecycle management and personalisation for a top telecommunications client.
- Company: Join a leading telecommunications organisation focused on customer engagement.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a dynamic, fast-paced environment.
- Why this job: Make a real impact by optimising customer experiences and reducing churn.
- Qualifications: Experience in product management and customer lifecycle personalisation is essential.
The predicted salary is between 55000 - 65000 £ per year.
Do you have experience of providing customer lifecycle management and personalisation expertise, on a large-scale telecommunications customer engagement and optimisation programme? This consulting opportunity is to support our client, a leading telecommunications organisation, in improving customer retention, increasing engagement, reducing churn and optimising lifecycle communications through enhanced customer decisioning and personalisation.
The consultant will own lifecycle decisioning and campaign prioritisation to help deliver targeted customer interventions across the customer lifecycle.
The project needs a consultant who has:
- Customer lifecycle management and personalisation expertise
- Experience translating customer signals and machine learning outputs into prioritisation logic
- Commercial product management capability within complex digital environments
- Telecommunications sector experience
Key Services
The key services that you will be asked to provide are:
- Owning the customer lifecycle decisioning approach
- Managing and prioritising the campaign backlog
- Translating customer signals and machine learning outputs into prioritised customer interventions
- Collaborating with business and technical stakeholders to deliver personalisation initiatives
- Supporting the optimisation of customer engagement, retention and churn reduction activities
Mandatory Requirements
Successful consultants will be able to demonstrate:
- Product management experience within customer lifecycle management or personalisation
- Experience using customer insights and data to inform decisioning
- Ability to prioritise competing initiatives within a complex delivery environment
- Experience working with cross‑functional product, marketing and technology teams
- Strong stakeholder management and communication skills
Optional Requirements
It will also be advantageous if you have:
- Experience within the telecommunications sector
- Exposure to machine learning‑enabled customer decisioning
- Experience delivering data‑driven personalisation or customer engagement programmes
Working Pattern: Hybrid (remote plus 2–3 days in the South East office)
Contract Type: Inside IR35
Start: ASAP
Duration: 5 months+
JC-4434; Product Manager, Customer Lifecycle Personalisation in London employer: B2E Consulting Ltd
As a leading consulting firm, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our North East Scotland location offers a unique opportunity to engage with diverse stakeholders while contributing to impactful public sector projects. We are committed to employee growth, providing ongoing training and development opportunities, ensuring our team members thrive in their careers while making a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land JC-4434; Product Manager, Customer Lifecycle Personalisation in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like B2E Consulting Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at B2E Consulting Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at B2E Consulting Ltd through your school's career services!
We think you need these skills to ace JC-4434; Product Manager, Customer Lifecycle Personalisation in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like JC-4434; Product Manager, Customer Lifecycle Personalisation, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the JC-4434; Product Manager, Customer Lifecycle Personalisation position at B2E Consulting Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at B2E Consulting Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
