At a Glance
- Tasks: Support a leading rail organisation in defining customer information requirements for high-speed services.
- Company: Join a top-tier rail consultancy shaping the future of passenger experiences.
- Benefits: Flexible part-time hours, hybrid work model, and a chance to influence major projects.
- Other info: Opportunity to engage with key stakeholders and enhance your professional network.
- Why this job: Make a real impact on the future of rail travel while working with industry experts.
- Qualifications: 8+ years in customer information systems, especially within the UK rail sector.
The predicted salary is between 60000 - 80000 £ per year.
Do you have experience of providing customer information systems expertise on a complex rail requirements project? This consulting opportunity is to support our client, a leading rail organisation, in defining the customer information requirements that will shape future HS2 and West Coast high-speed services. The role will develop Business Functional Requirements to ensure customer information systems deliver a high-quality passenger experience across the end-to-end journey.
The project needs a consultant who has:
- advanced UK rail customer information systems expertise
- passenger-centric and accessibility-focused requirements capability
- experience writing clear, testable business and functional requirements
- strong stakeholder engagement across client, supplier and delivery partner environments
Key Services
The key services that you will be asked to provide are:
- developing Customer Information Business Functional Requirements across the full passenger journey
- defining customer information requirements for Day 1 service operations
- specifying onboard customer information systems for high-speed rolling stock
- supporting the specification of station-based customer information systems for HS2 stations
- providing customer information systems expertise to procurement and supplier engagement activities
- ensuring requirements integrate with requirements management processes and downstream system design
- supporting cross-functional alignment across customer, operational and transition planning stakeholders
Mandatory Requirements
Successful consultants will be able to demonstrate:
- minimum 8 years' experience within customer information systems environments
- proven track record specifying and developing customer information systems within the UK rail sector
- expertise translating customer, operational and technical needs into functional requirements
- strong understanding of passenger information, accessibility and inclusive design principles
- experience supporting procurement, supplier engagement or tender evaluation activities
- excellent stakeholder management and communication skills across multiple organisations
Optional Requirements
It will also be advantageous if you have:
- experience working with HS2, GBR, RDG or wider rail reform programmes
- experience of onboard passenger information systems for rolling stock
- experience of station customer information systems within major infrastructure programmes
Working Pattern
Part-time (approx. 2 days per week) Hybrid (Mainly remote but some London office presence recommended)
Contract Type
Outside IR35 Start: 27 July 2026 Duration: 8 months (to 31 March 2027)
JC-4405; Customer Information Specialist, Rail employer: B2E Consulting Ltd
Join a leading rail organisation that prioritises innovation and passenger experience, offering a collaborative work culture where your expertise in customer information systems will directly influence the future of high-speed rail services. With a focus on employee growth, you will have access to professional development opportunities while enjoying the flexibility of a hybrid working model that balances remote work with essential office presence in London. This role not only allows you to contribute to significant projects like HS2 but also fosters an inclusive environment that values accessibility and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land JC-4405; Customer Information Specialist, Rail
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like B2E Consulting Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at B2E Consulting Ltd and let us see your personality shine through!
We think you need these skills to ace JC-4405; Customer Information Specialist, Rail
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and B2E Consulting Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about B2E Consulting Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at B2E Consulting Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress B2E Consulting Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which B2E Consulting Ltd will surely appreciate.
