Do you have experience of providing operational improvement and process expertise, on a customer contact operating model project?
This consulting opportunity is to support our client, in shaping a new Contact Centre Target Operating Model, identifying operational efficiencies, mapping benefits and cost savings, and developing the supporting business case.
The project needs a consultant who has:
- consultant or senior consultant-level operational improvement experience
- strong process mapping and improvement capability
- customer contact technology experience
- strong numerical and analytical capability
Previous top tier consulting experience is highly advantageous.
Key services:
The key services that you will be asked to provide are:
- map and document current and future processes
- identify operational improvement opportunities
- support benefits and cost modelling
- contribute analysis to the supporting business case
Mandatory Requirements:
Successful consultants will be able to demonstrate:
- process mapping and process improvement experience
- customer contact technology experience
- strong numerical and analytical skills
- benefits and cost modelling experience
Optional Requirements:
It will also be advantageous if you have:
- contact centre transformation experience
- business case development experience
Working Pattern:
Initial onsite working required in Hull/Newcastle, remote thereafter
Contract Type: Inside IR35
Start: ASAP
Duration: up to 9 months
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