Do you have experience of providing operational excellence and commercial expertise, on an operational efficiency and business case development project?
This consulting opportunity is to support our client, in shaping a new Contact Centre Target Operating Model, identifying operational efficiencies, mapping benefits and cost savings, and developing the supporting business case.
The project needs a consultant who can;
- senior manager-level operational excellence experience
- strong commercial acumen
- benefits and cost saving expertise
- business case development experience
Previous top tier consulting experience is highly advantageous.
Key services:
The key services that you will be asked to provide are:
- input into the new Contact Centre Target Operating Model
- identify and assess operational efficiencies
- map benefits and cost savings
- develop the supporting business case
Mandatory Requirements:
Successful consultants will be able to demonstrate:
- senior manager-level operational excellence experience
- strong commercial acumen
- benefits and cost saving experience
- business case development experience
Optional Requirements:
It will also be advantageous if you have:
- contact centre experience
- healthcare provider experience
- consulting experience
Working Pattern:
Initial onsite working required in Hull/Newcastle, remote thereafter
Contract Type: Inside IR35
Start: ASAP
Duration: up to 9 months
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