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- Tasks: Engage with customers, resolve inquiries, and enhance their experience with our software solutions.
- Company: B2BE provides innovative supply chain software solutions to help clients succeed globally.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a dynamic team environment.
- Why this job: Join us to make a real impact on customer success while developing your career in tech.
- Qualifications: A degree in Information Systems or related field; 1-2 years of customer service experience preferred.
- Other info: Driving License required; familiarity with CRM systems is a plus.
The predicted salary is between 28800 - 43200 £ per year.
About Us: At B2BE, we are dedicated to helping our clients achieve success by providing innovative supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success and play a key role in delivering exceptional service to our clients.
RESPONSIBILITIES:
- Build and maintain strong relationships with customers to drive retention and satisfaction.
- Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
- Foster long-term client relationships by understanding their goals, challenges, and requirements.
- Develop a strong understanding of our software solution and its functionalities.
- Understand customer goals and provide tailored solutions to meet their needs.
- Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.
- Gather customer insights and share feedback to improve products and services.
- Support customers through training, troubleshooting, and product updates.
- Regular customer reviews to track progress and success metrics.
What We’re Looking For:
- Bachelor’s degree in Information System, Computer Science or equivalent experience in customer service, business, or a related field.
- Strong communication skills with the ability to build rapport and establish trust with clients.
- Problem-solving mindset with a willingness to learn and grow within the customer success field.
- Ability to work effectively both independently and as part of a team.
- Positive attitude, strong work ethic, and a customer-first mindset.
- 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
- Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
- Strong analytical and organizational abilities.
- Ability to thrive in a fast-paced, customer-focused environment.
- Familiarity with CRM systems and customer success tools is a plus.
- Driving License is mandatory.
Electronic Data Interchange Specialist employer: B2BE
Contact Detail:
B2BE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Data Interchange Specialist
✨Tip Number 1
Familiarise yourself with Electronic Data Interchange (EDI) concepts and tools. Understanding how EDI works and its role in supply chain management will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the customer success and EDI fields. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences. Be ready to share specific examples of how you've successfully resolved customer issues or improved processes in previous roles.
✨Tip Number 4
Research B2BE's software solutions and their impact on customer success. Being knowledgeable about their products will demonstrate your genuine interest in the company and the role during your conversations.
We think you need these skills to ace Electronic Data Interchange Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Electronic Data Interchange Specialist position. Tailor your application to highlight how your skills and experiences align with what B2BE is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with EDI or integration, as well as your customer service background. Use specific examples to demonstrate your problem-solving skills and ability to build client relationships.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in B2BE and how you can contribute to their mission of providing innovative supply chain solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at B2BE
✨Understand the Software Solutions
Make sure to familiarise yourself with B2BE's software solutions and their functionalities. Being able to discuss how these tools can benefit clients will show your proactive approach and understanding of the role.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills during the interview. Think of examples where you've built rapport with clients or resolved issues effectively, as this is crucial for a Customer Success Consultant.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will highlight your problem-solving mindset, which is essential for the position.
✨Research the Company Culture
Take some time to understand B2BE's company culture and values. Showing that you align with their customer-first mindset and are eager to contribute to their success will make a positive impression.
