Customer Success Consultant (EDI Consultant) B2BE Limited

RESPONSIBILITIES

• Build and maintain strong relationships with customers to drive retention and satisfaction.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
• Foster long-term client relationships by understanding their goals, challenges, and requirements.
• Develop a strong understanding of our software solution and its functionalities.
• Understand customer goals and provide tailored solutions to meet their needs.
• Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.
• Gather customer insights and share feedback to improve products and services.
• Support customers through training, troubleshooting, and product updates.
• Regular customer reviews to track progress and success metrics.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree in Information System/Computer Science or equivalent experience in customer service, business, or a related field.
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Problem-solving mindset with a willingness to learn and grow within the customer success field.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, strong work ethic, and a customer-first mindset.
• 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
• Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
• Strong analytical and organizational abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Familiarity with CRM systems and customer success tools is a plus. Driving License is mandatory