Customer Success Consultant (EDI Consultant) B2BE Limited

About Us: At B2BE, we are dedicated to helping our clients achieve success by providing innovative supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success and play a key role in delivering exceptional service to our clients. RESPONSIBILITIES: • Build and maintain strong relationships with customers to drive retention and satisfaction. • Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. • Foster long-term client relationships by understanding their goals, challenges, and requirements. • Develop a strong understanding of our software solution and its functionalities. • Understand customer goals and provide tailored solutions to meet their needs. • Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience. • Gather customer insights and share feedback to improve products and services. • Support customers through training, troubleshooting, and product updates. • Regular customer reviews to track progress and success metrics. What We’re Looking For: • Bachelor’s degree in Information System,Computer Science or equivalent experience in customer service, business, or a related field. • Strong communication skills with the ability to build rapport and establish trust with clients. • Problem-solving mindset with a willingness to learn and grow within the customer success field. • Ability to work effectively both independently and as part of a team. • Positive attitude, strong work ethic, and a customer-first mindset. • 1-2 years of experience with exposure to EDI/Integration experience will be advantageous. • Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus. • Strong analytical and organizational abilities. • Ability to thrive in a fast-paced, customer-focused environment. • Familiarity with CRM systems and customer success tools is a plus. • Driving License is mandatory #J-18808-Ljbffr