Operations Specialist

The Operations Specialist is responsible for creating, reviewing, and optimizing listings that drive recovery and sales on our platform. This role combines accuracy, speed, and strategic judgment to ensure inventory is allocated, priced, and presented in a way that meets both client objectives and company standards. Operations Specialists collaborate with Account Managers and cross-functional partners to design tailored listing strategies, improve processes, and resolve workflow issues, all while maintaining established SLAs. As subject matter experts, they leverage tools, automation, and data insights to enhance efficiency, reduce errors, and minimize transaction disputes. This is a productivity-based role that requires independent decision-making, attention to detail, and the ability to balance competing priorities under pressure, while fostering strong client and internal relationships.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency.
• Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives.
• Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs.
• Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity.
• Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability.
• Drives success by identifying and implementing process improvements, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions.
• Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency.
• Tracks and reports listing metrics to drive accountability and continuous improvement.
• Supports onboarding of new sellers and locations, ensuring standardized and scalable processes.
• Leads ongoing and ad hoc projects in support of clients and internal stakeholders.
• Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes.
• Monitors account and category performance to recommend competitive pricing strategies for future inventory.
• Ensures inventory is properly allocated across sales methods to align with departmental and client objectives.
• Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets.

MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES

• High School Diploma or GED.
• Thorough attention to detail.
• Excellent written and verbal English communication skills.
• Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups).
• Experience working in a fast-paced and multi-deadline-driven environment.
• Efficient and analytical with the ability to self-manage while contributing to a positive work environment.
• Must be a team player who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results.
• Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into listings.

PREFERRED QUALIFICATIONS

• Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce.
• Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus.
• Prior work experience in HTML and Magento.
• Bachelor’s degree or an equivalent combination of education or experience.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonuses and options.
• Medical, dental, and vision benefits.
• Matching 401(K).
• Paid time off.
• Telecommuting and remote work options.
• Support for continuing education.
• Team off-sites, social events, annual company events, and frequent extracurricular activities.
• Unlimited snacks and drinks.