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- Tasks: Manage shipping exceptions and maintain strong relationships with logistics partners.
- Company: Fast-growing logistics company with a dynamic and supportive culture.
- Benefits: Competitive pay, bonuses, medical benefits, and paid time off.
- Why this job: Join a team where your positive attitude and eagerness to learn make a real difference.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
- Other info: Flexible schedule and opportunities for growth in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to the Logistics Operations Supervisor, this associate position will play a critical role in exception management and upholding strong relationships with each logistics partner. The associate will be responsible for resolving and escalating shipping exceptions and questions in a timely and professional manner, along with managing warehouse inventory and loads to reduce aging and maximise client experience. The candidate's attitude, skill set, and ability/desire to learn are more important than the specific experience set defined above. We are looking for people with great attitudes who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves fast and has high expectations for everyone on the team.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Act as a primary liaison between logistics partner(s) and internal frontline teams regarding shipping disputes and questions
- Day-to-Day exception management of logistics-related activities, including shipping discrepancies
- Work with cross-functional teams to support continuous improvement across all BSTK functions
- Manage and escalate reports for aged warehouse inventory and loads
- Develop and maintain SOPs related to the role
- Manage carrier contact lists for B-Stock teams
- Responsible for order tracking, inventory, and equipment management to support daily operations and meet business requirements
- Cross-train on other associate responsibilities to provide coverage when needed
- Perform special projects or analysis as requested
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
- 1+ year of customer service experience, primarily with phone and email support
- Highly organised individual with strong attention to detail
- Strong written and verbal communication skills
- Demonstrated experience in Microsoft Office Suite, with Excel experience preferred
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- A self-starter with the ability to work effectively in a remote environment
- Ability to think critically and solve problems quickly and accurately
- Ability to work in a team-oriented and fast-paced environment
- Positive attitude and eagerness to learn
- Ability to work a flexible schedule on occasion
- Bachelor's Degree or Associate Degree preferred
PREFERRED QUALIFICATIONS, JOB SKILLS, AND ABILITIES
- Previous experience working with logistics/transportation brokerage
- Experience using Transportation Management Systems and Customer Relationship Management systems
The pay rate for this role will range between $***** to $*****, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
- Competitive compensation packages, including bonuses and options
- Medical, dental, and vision benefits
- Paid Time Off
Logistics Associate employer: B-Stock Solutions, LLC
Contact Detail:
B-Stock Solutions, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics field and let them know you're on the hunt for a Logistics Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your problem-solving skills. Since this role involves exception management, think of examples from your past experiences where you successfully resolved issues. We want to see that positive attitude and eagerness to learn shine through!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and work culture. Check out our website for openings at B-Stock and tailor your approach to show how you can contribute to their dynamic team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate your interest and remind them why you’d be a fantastic fit for the Logistics Associate position.
We think you need these skills to ace Logistics Associate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for logistics shine through! We want to see that you’re excited about the role and ready to tackle challenges head-on. A positive attitude can really make you stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Logistics Associate!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B-Stock Solutions, LLC
✨Know Your Logistics Basics
Before the interview, brush up on logistics terminology and processes. Understanding key concepts like exception management and inventory control will show that you're serious about the role and can speak the language of the industry.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or improved processes. Highlighting your ability to think critically and solve problems quickly will resonate well with the interviewers, especially in a fast-paced environment.
✨Demonstrate Your Communication Skills
Since this role involves liaising with logistics partners and internal teams, practice articulating your thoughts clearly. You might even want to role-play common scenarios to showcase your written and verbal communication skills during the interview.
✨Exude Positivity and Eagerness to Learn
The company values a great attitude and a willingness to learn. Make sure to convey your enthusiasm for the role and the logistics field. Share your desire to grow within the company and how you can contribute to their dynamic team.
