Buyer Account Representative in Ibstock

As a member of our Velocity Buyer Account Management team, the Buyer Account Representative will manage buyer contracts, including payments, disputes, logistics, and offer general buyer support using their experience in B2B sales and operations. Additionally, this individual will work closely with our account management, logistics, sales, marketing, finance and operations teams to enable new transaction types and provide further operational support. This person will report directly to the Senior Director of Buyer Account Management.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value.
• Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers.
• Solve issues and remove barriers related to payments, shipping, or other services as needed.
• Operate within a startup-style department where processes and priorities evolve quickly, requiring adaptability and proactive problem-solving.
• Bring strong executive function skills — able to prioritize, plan, and execute across multiple responsibilities with minimal oversight.
• Thrive in fast-paced, dynamic environments, balancing urgency with accuracy and attention to detail.
• Be comfortable with multi-tasking across payments, disputes, logistics, and buyer support while maintaining clear communication.
• Work within defined SOPs while also being flexible to adjust as processes shift or new procedures are introduced.
• Embrace change as an opportunity for growth and be resourceful in navigating ambiguity.
• Be flexible in managing shifting priorities and committed to providing exceptional service while juggling multiple client accounts and internal tasks.
• Reporting and analysis of large buyer acquisition and activity.
• Maintain Salesforce records and Gsheets for large buyers and their contracts.
• Own and build trusting relationships with a subset of large buyers and prospective buyer clients.
• Work cross-functionally and collaboratively to develop a cohesive end-to-end process across teams, partners, clients, and buyers.
• Up to 5-10% travel expectation - Joining team for meetings/events at our local offices and for tradeshows.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• 2+ years experience in Customer Service, Operations, Enterprise B2B Liquidation Sales, or Account Management.
• High School Diploma or Equivalent.
• Excellent written and verbal communication skills.
• Proven ability and willingness to work with tight deadlines and quick response times.
• Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms.
• The ability to think creatively and find solutions to problems.
• Work well independently, remotely, and collaboratively.

PREFERRED QUALIFICATIONS

• Experience in Liquidation Sales, Logistics, and Supply Chain.
• Experience with and/or an understanding of the marketplace business model.
• Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service).
• Experienced working in a start-up-like environment.
• Desire to work in a detail-oriented environment with large transactions.
• High Analytical skills.

The pay rate for this role will range between $24.04 to $28.00, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages, including bonus and options.
• Medical, Dental, and Vision benefits.
• Paid Time Off, telecommuting, and matching 401(K).
• Support for continuing education.
• Team offsites, social events, and extracurricular activities are a staple.
• Snacks, drinks, and the occasional box of donuts.