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- Tasks: Provide exceptional customer support via phone, email, and chat while solving problems creatively.
- Company: Join a dynamic team at B-Stock, where innovation is celebrated.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in small businesses' success while honing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Collaborative environment with room to innovate and grow your career.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Experience Representative who enjoys finding creative solutions to customers' inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal.
Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience. Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES- Deliver a personalized, positive customer experience through various forms of contact
- Inbound telephone support
- Web-based chat support
- Email Support
- Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
- Advocate on behalf of the customers internally by proactively identifying areas of opportunity
Customer Experience Representative employer: B-Stock Solutions, LLC
Contact Detail:
B-Stock Solutions, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative
✨Tip Number 1
Get to know the company inside out! Research B-Stock and understand their values, mission, and customer experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your critical thinking abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the B-Stock family!
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of creativity and warmth into your words. Remember, we’re all about providing exceptional experiences, so show us how you can do that!
Tailor Your Application: Make sure to tailor your application specifically for the Customer Experience Representative role. Highlight your relevant skills and experiences that align with the job description. We love seeing how you can connect your background to what we do at StudySmarter!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications. We want to get to know you without sifting through too much fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StudySmarter!
How to prepare for a job interview at B-Stock Solutions, LLC
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Experience Representative, you'll need to think on your feet. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your critical thinking and problem-solving abilities.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant and thoughtful responses. You can even paraphrase the question back to the interviewer to confirm your understanding.
✨Be Ready to Share Ideas for Improvement
Since the role involves suggesting improvements, come prepared with a few ideas on how customer experience could be enhanced. This could be based on your own experiences or observations. It shows initiative and that you're already thinking about how to contribute positively.
