B Lab in London, England, seeks a Director, Customer Experience to lead CX across certification, products and services. You will design end-to-end journeys, establish CX standards and ensure seamless, customer-centered experiences while driving retention and impact across the organisation.
The role combines customer insights, learning, operations and account management, requires 8+ years in related fields, and a track record of cross‑functional leadership.
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Remote-First Director of Customer Experience employer: B Lab
B Lab is an exceptional employer that prioritises a flexible and remote-first work environment, allowing employees to balance their professional and personal commitments effectively. With a strong focus on employee growth, B Lab offers generous professional development opportunities, including paid time off for community service and a supportive culture that fosters data literacy across the organisation. Located in London, this role not only provides competitive compensation but also the chance to make a meaningful impact in the field of data governance within a mission-driven organisation.
