AI Workflow Lead (London, U.K.)

Please Note: B Lab is not working with a third party to fill this role an no part of our process requires applicants to pay fees. Applicants should only use our job board to submit an application, and will interact directly with our team during this process.

About the Opportunity

The AI Workflow Lead is B Lab's AI workflow builder: an internal “consultant” who works closely with teams on the ground to understand how they work, find where AI can add the most value, and turn those opportunities into scalable, responsible AI workflows. Aside from internal processes, as you grow an understanding of our products, you will be working closely with our Product team to help identify opportunities in which AI can add meaningful value. The role takes an organisation-level view. It runs the discovery and design behind cross-team workflows, coordinates delivery with the Data & AI team, Data engineering and the teams involved, and helps build the champion networks that carry adoption forward. It keeps a continuous picture of how AI is being used across B Lab, and where it falls short. Those insights feed the training built by the AI Enablement & Learning Platform Lead, and the role measures whether the workflows and programmes we run actually deliver.It sits within Data & AI and reports to the Senior Manager of Data Analytics & AI. Together with the AI Enablement & Learning Platform Lead, it brings insights back to shape AI strategy collectively, which is then taken to the CTDO. It works across every function, with Product & Platform Engineering, and with governance and compliance stakeholders. The role works closely with the AI Enablement & Learning Platform Lead and will cover core AI-enablement responsibilities during that role's parental leave.

Core Responsibilities

• Workflow Discovery & Design (40%)Work closely with teams on the ground to understand their processes, pain points and goals, using interviews, process mapping and design thinking to find high-value AI opportunities.
• Design and shipteam and organisation-level AI workflows from idea to scaled solution, coordinating with the Data & AI team, Data engineering and the teams impacted.
• Identify and scope meaningful AI opportunities in product-facing surfaces such as the B Impact platform, partnering with Product & Platform Engineering, and with the data/platform team where data or ML builds are needed.
• Turn successful pilots into standard, supported workflows that other teams can adopt.
• Use-Case Pipeline & Landscape Monitoring (20%)Run a structured use-case pipeline (intake → evaluate → pilot → scale), so AI adoption is systematic rather than ad hoc.
• Continuously monitor how AI is being used across the organisation, including what works, where limitations appear, and where risks emerge, and feed these insights into the training built by the AI Enablement & Learning Platform Lead.
• Scan the AI landscape for new tools, capabilities and risks, and evaluate tools against clear criteria, including responsible-use, privacy and security considerations.
• Impact Measurement (15%)Measure the impact of the AI workflows and programmes we run, including time saved, quality and ROI, and report clearly on what is working and what isn't. (People's skills progression is tracked by the AI Enablement & Learning Platform Lead.)
• Build simple dashboards and analyses that make adoption and impact visible to stakeholders.
• Insight, Strategy & Adoption Support (15%)Together with the AI Enablement & Learning Platform Lead, report insights to the Senior Manager of Data Analytics & AI, so that AI strategy is shaped collectively and based on operational reality.
• Recommend where to invest in tools and workflows; decisions are co-made with the Senior Manager of Data Analytics & AI and the CTDO.
• Help develop and support AI champion networks across teams and regions, so that good practice spreads beyond individual projects.
• Act as a point of contact for use-case and workflow questions from staff, escalating policy questions to the AI Enablement & Learning Platform Lead.
• Support responsible use and governance in practice (policy, guardrails and approval workflows owned elsewhere).
• Other projects and team coverage (10%) About You 4–6 years of direct experience in data, product, operations, learning or change, with hands-on experience or demonstrated interest in AI.
• Bachelor's degree in Data Analytics, Information Science, Business, Computer Science, Social Sciences or a related field, or equivalent practical experience.
• Experience leading or contributing to projects that changed how a team works, such as process improvement, tool adoption or digital transformation.
• Using generative AI tools (e.g. LLM-based assistants, custom GPTs or agents) in real workflows, including prompt design, testing outputs and understanding their limitations.
• Workflow automation and no-/low-code tools (e.g. Zapier, Make, n8n, or similar), and a working understanding of how APIs and integrations connect systems.
• Process mapping and documentation (e.g. Miro, Lucidchart or similar) to capture current and future-state workflows.
• Designing measurement approaches: setting baselines, defining success metrics, and running small tests or pilots to compare approaches.
• Survey design and qualitative analysis (e.g. interview synthesis, thematic coding).

Profile of someone who would thrive in this role:

• Curiosity about AI and how work is changing. You explore new tools and capabilities, experiment with emerging approaches, learn from those experiences, and share what you learn with others.
• Systems thinking. You understand how changes to a workflow, team or technology can affect data, time, quality, risk and other parts of an organisation, and you consider those connections when making decisions.
• An evidence-first mindset. You approach claims of AI-driven productivity or impact with healthy scepticism, establish baselines, define measures of success, and use evidence to judge whether an approach is delivering results.
• Sound AI judgment and adaptability. You respond well to changing tools and approaches, and can judge where AI is likely to help, where human oversight is required, and where AI is not the right solution.
• A responsible and critical approach to AI. You consider who benefits from technology, who may bear its costs or risks, and the environmental implications of its use, and you engage constructively with critical perspectives on AI alongside its potential benefits.
• Strong discovery and interviewing skills. You listen carefully, ask thoughtful follow-up questions, and move beyond stated requests to uncover underlying needs and problems.
• Insight generation. You spot patterns across teams, synthesise qualitative and quantitative information, and use those insights to inform priorities, training and strategy.
• Clear, concise communication. You explain complex ideas in plain language and communicate effectively with busy, non-technical audiences, both verbally and in writing.
• Strong relationship-building. You build trust across functions, cultures and regions, and collaborate well with colleagues who have different perspectives, experiences and levels of technical expertise.

The following is not strictly required but would allow you to thrive in this role: Experience with qualitative research methods, thematic analysis or survey design in a research or UX context.

• Data analysis with spreadsheets and/or SQL, and building simple dashboards in visualisation tools (e.g. Looker Studio, Tableau, Metabase or similar).
• Familiarity with data protection and AI-regulation frameworks (e.g. GDPR, EU AI Act) and how they apply to tool evaluation and pilots.
• Basic scripting (e.g. Python) or experience building AI workflows that connect to internal data.
• Experience working with global or mission-driven organisations.

B Lab has a compensation plan that includes:

• An annual salary in the range of £57,100 - £70,000 based on skills and experience
• In your first year, you’ll start with 20 vacation days in addition to national & bank holidays; this increases to 25 days after your third anniversary
• Additional time off during org- wide closures when the entire organization is closed (not including holidays)
• After your first year of employment - paid time off for community service, 40 hours of paid time off for professional development, and a professional development budget (we assess this PD budget annually)
• Additional floating holidays and personal days (prorated to start date)
• Medical and dental supplemental insurance for the employee through BUPA
• Life insurance benefit
• Income protection insurance
• Statutory pension
• Global travel insurance
• A flexible work environment with the ability to plan your work week around your personal commitments

This is a Full-Time Role (40 hours per week, 5DWW) with no option for part-time work.The candidate filling this role must hold work authorization to work in the U.K. without any time limitations or any other restrictions, and they must be a resident of the U.K. at the start of employment. This role is not eligible to be remote from other countries in Europe.

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