Recertification Lead

Change is a constant at B Lab UK. Certified B Corps aren’t just ticking boxes – they’re on a journey, navigating an ever-changing landscape. As our Recertification Lead, you’ll be guiding them through it.

In this opportunity, you’ll put all your customer, stakeholder, communication and project management abilities into delivering and supporting B Corp recertification. It’s an evolving process that requires trust, inclusiveness, integrity, balance – and a passion for contributing to the long-term wellbeing of people and the planet.

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,500 of those businesses are in the UK.

As Recertification Lead, you’ll focus on managing and creating recertification processes – supporting companies through their journey and the transition to B Lab’s new standards.

• Lead the transition of recertification processes to adapt to the new standards.
• Maintain standards expertise and collaborate with the Community Team to support B Corps to recertify.
• Create and deliver the customer journey, devising different journeys, communications plans and resources to provide a tiered and scalable offering.
• Establish key metrics to measure success of processes and monitor progress.
• Manage the Recertification Coordinator and work closely with them to ensure a timely, well-supported and successful customer journey.
• Lead on communication and engagement with highest priority recertifications, providing technical support around the recertification process and the standards to non-specialists.

The kind of things we’re looking for…

• Clear potential to ensure a positive customer journey, in order to go further together.
• Good stakeholder management, with the ability to handle complex and sensitive communications, to engage at all levels, and to develop/enhance and embed resources.
• Strong organisation and project management abilities, including establishing and using metrics/KPIs to measure and track success of a project/process.
• Analytical mindset, focused on continuous improvement, with experience developing and improving processes/systems in order to raise the bar and bring out the best in everyone.
• Ability to pick up new information quickly and communicate technical details effectively.
• A proactive and flexible approach, with the ability to manage multiple priorities, roll up your sleeves and choose courage over comfort.
• Experience in Salesforce or similar CRMs, plus (ideally) digital accessibility.
• Commitment to the principles of justice, equity, diversity and inclusion.
• Passion about sustainability – especially how business can be a force for good.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

At B Lab UK, you'll be joining an optimistic and values-led team who believe that businesses can be a force for good.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.