At a Glance
- Tasks: Lead and support kitchen teams across multiple locations while driving sales and performance.
- Company: Fast-growing food retail business with exciting expansion plans.
- Benefits: Competitive salary, career progression, and hands-on leadership experience.
- Other info: Flexible hours and opportunities for growth in a thriving environment.
- Why this job: Be part of a dynamic team shaping the future of food retail.
- Qualifications: Experience in multi-site food retail and strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
We started as Burrito Kitchen, making the tastiest Burritos (which we still do in 4 locations) but more recently we have rebranded and launched B.Kitchen and we operate build-your-own salad bars, fresh orange juice machines and hot counters within Tesco stores. We are currently trading in 23 locations and we are entering an exciting growth phase with 20 additional stores launching in Q2 this year.
This is a pivotal role for someone who has been there during scale and wants to help shape the next chapter of a fast-growing food retail business.
B Kitchen is a fast-growing food retail business operating salad bars, fresh juice machines and hot counters within Tesco stores. With 23 stores currently trading and 20 new locations launching this year, we are looking for a strong Multi-Site Manager to lead performance across 5 London locations.
This is a hands-on leadership role for someone who thrives in fast-paced food retail, understands multi-site operations, and can drive both standards and sales.
- Support and manage our kitchen teams
- Drive sales, labour control and profitability across your region
- Lead, coach and develop Store Managers and Supervisors
- First point of cover if a store needs support
- Ensure high standards in food safety, compliance and brand execution
- Monitor KPIs including sales, waste, labour and like-for-like growth
- Support recruitment, onboarding and performance management
- Implement in-store campaigns, promotions and meal deal initiatives
- Work closely with the Commercial and Senior Leadership teams
Proven experience in multi-site food retail or food-to-go. Commercially aware with the ability to drive performance through KPIs. Organised, hands-on and comfortable working in-store. Experience operating within a grocery retail environment (desirable). Flexible and available to work Monday to Sunday as required.
Opportunity to progress within a scaling business.
Site Manager / Customer Care in London employer: B Kitchen
B.Kitchen is an exceptional employer, offering a dynamic work environment where you can thrive in a fast-paced food retail setting. With exciting growth on the horizon and a commitment to employee development, we provide ample opportunities for career progression while fostering a culture of teamwork and innovation across our London locations. Join us to be part of a vibrant team that values your contributions and supports your professional journey in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Site Manager / Customer Care in London
✨Tip Number 1
Network like a pro! Reach out to people in the food retail industry, especially those who work at B.Kitchen or Tesco. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your hands-on experience! When you get the chance to chat with hiring managers, share specific examples of how you've driven sales and managed teams in fast-paced environments. We want to see that you can thrive under pressure!
✨Tip Number 3
Be ready to discuss KPIs! Brush up on your knowledge of key performance indicators relevant to food retail. We love candidates who can talk numbers and demonstrate how they’ve used data to improve operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our exciting growth phase at B.Kitchen.
We think you need these skills to ace Site Manager / Customer Care in London
Some tips for your application 🫡
Show Your Passion for Food Retail:When writing your application, let your love for food retail shine through! We want to see how your experience aligns with our fast-paced environment and how you can contribute to our exciting growth phase.
Highlight Your Multi-Site Experience:Make sure to emphasise any previous roles where you've managed multiple locations. We’re looking for someone who understands the ins and outs of multi-site operations, so share those stories that showcase your leadership skills!
Be Specific About Your Achievements:Use numbers and examples to back up your claims. Whether it’s driving sales or improving KPIs, we want to know how you’ve made a difference in your past roles. Specifics help us see the impact you could have at B Kitchen!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this pivotal role in our growing team.
How to prepare for a job interview at B Kitchen
✨Know Your Stuff
Before the interview, make sure you understand B Kitchen's operations and values. Familiarise yourself with their products, especially the salad bars and fresh juice machines. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Multi-Site Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed multiple locations or teams in the past, focusing on your coaching and performance management skills.
✨Be Ready for Scenario Questions
Expect questions about handling challenges in a fast-paced environment. Think of specific situations where you drove sales, improved standards, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand KPIs and Performance Metrics
Since the role involves monitoring KPIs like sales and labour control, brush up on your knowledge of these metrics. Be prepared to discuss how you've used data to drive performance in previous roles and how you plan to apply that knowledge at B Kitchen.
