Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales performance and optimise operations in a fast-growing food retail business.
- Company: Join a dynamic team at B.Kitchen, expanding rapidly with exciting growth opportunities.
- Benefits: Enjoy autonomy, influence over decisions, and a chance to shape the future of our brand.
- Other info: Collaborative culture focused on action, ideas, and visible impact.
- Why this job: Be part of a pivotal role that makes a real impact during an exciting growth phase.
- Qualifications: Proven experience in food retail and strong analytical skills, especially in Excel.
The predicted salary is between 60000 - 80000 £ per year.
About Us
We started as Burrito Kitchen, making the tastiest Burritos (which we still do in 4 locations) but more recently we have rebranded and launched B.Kitchen and we operate build-your-own salad bars, fresh orange juice machines and hot counters within Tesco stores. We are currently trading in 23 locations and we are entering an exciting growth phase with 20 additional stores launching in Q2 this year.
This is a pivotal role for someone who has been there during scale and wants to help shape the next chapter of a fast-growing food retail business.
The Role
We are looking for a dynamic, commercially driven Head of Operations with strong industry experience who is equally comfortable in Tesco meetings, building excel spreadsheets, and on the getting their hands dirty on the shop floor. This role blends strategy with execution - you’ll be responsible for driving sales performance, optimising range and pricing, strengthening our Tesco partnership, and turning data into clear action plans that deliver results in store. If you’ve worked in a chain that scaled while you were there and want to bring that learning to a growing business where your impact is visible and immediate, this role is for you.
Key Responsibilities
- Data, Reporting & Analysis
- Own and interpret sales data, producing clear insights and actions
- Lead sales data discussions with senior stakeholders and Ops team
- Track and report like-for-like performance
- Extremely strong Excel capability essential
- Own and develop the day-to-day commercial relationship with Tesco
- Lead preparation, follow-up and action plans from Tesco meetings
- Ensure delivery against agreed KPIs and initiatives
- Develop and deliver sales growth action plans
- Own KPI tracking, including sales uplift, like-for-like performance and product mix
- Lead commercial strategy to support rapid store rollout and sustainable growth
- Monitor and improve overall financial performance
- Lead new product development and launches
- Own range reviews (quarterly total sales analysis)
- Review price lists and product profitability across all suppliers
- Manage Tesco system uploads and product data accuracy
- Analyse percentage of sales by product category
- Regular store visits to review performance, standards and opportunities
- Identify and deliver in-store marketing opportunities
- Lead in-store campaigns, including meal deals and Clubcard activity
- Support store manager induction from a commercial perspective
- Own internal newsletter content linked to sales focus and initiatives
- Support employee surveys and engagement initiatives
- Manage Supervisor and MSM performance metrics and bonus structures
- Manage the operations manager to align commercial and operational priorities
- Input into recruitment decisions where appropriate
- Ensure all commercial initiatives align with compliance requirements
- Partner closely with the Operations team to ensure smooth execution
What We’re Looking For
- Proven commercial experience within food retail, food-to-go or multi-site retail
- Experience in a business that has scaled or expanded significantly
- Not essential but an understanding of Tesco or major grocery retail environments would be beneficial
- Highly analytical with advanced Excel skills
- Comfortable being hands-on in stores as well as strategic at head-office level
- Confident communicator who can influence across teams and externally
- Organised, proactive and commercially curious
Why Join Us?
- Play a key role in a high-growth phase
- Real autonomy and influence over commercial decisions
- Opportunity to shape systems, processes and strategy — not just inherit them
- A business that values action, ideas and impact, not hierarchy
Head of Operations in London employer: B Kitchen
Contact Detail:
B Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the food retail industry, especially those who have experience with Tesco. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your Excel skills! Prepare a mini presentation or a case study that highlights your analytical abilities and how you've used data to drive sales in previous roles. This will impress during interviews!
✨Tip Number 3
Get hands-on! If you can, visit some of the stores where B.Kitchen operates. Understanding the environment and challenges on the shop floor will give you great talking points in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our exciting growth journey.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Show Your Passion for Food Retail: When you're writing your application, let your love for food retail shine through! We want to see how your experience aligns with our journey from Burrito Kitchen to B.Kitchen and how you can contribute to our exciting growth phase.
Be Data-Driven: Since this role is all about data and insights, make sure to highlight your analytical skills. Share examples of how you've used data to drive sales performance or improve operations in your previous roles. We love a good Excel story!
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the key responsibilities and requirements mentioned in the job description. Show us that you understand what it takes to thrive in a fast-growing food retail business like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this pivotal role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at B Kitchen
✨Know Your Numbers
Make sure you’re comfortable with sales data and Excel. Brush up on how to interpret key metrics and prepare to discuss how you've used data to drive performance in previous roles. This will show that you can hit the ground running.
✨Understand Tesco's Landscape
Familiarise yourself with Tesco’s operations and their partnership dynamics. Being able to speak knowledgeably about their business model and how it relates to your potential role will impress the interviewers and demonstrate your commitment.
✨Showcase Your Hands-On Experience
Be ready to share specific examples of when you’ve been hands-on in a retail environment. Discuss how you’ve tackled challenges on the shop floor and how those experiences have shaped your strategic thinking.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as managing a new product launch or addressing underperforming stores. Prepare structured responses that highlight your problem-solving skills and ability to drive results.