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For Companies At a Glance
- Tasks: Drive sales performance and optimise operations in a fast-growing food retail business.
- Company: Join a dynamic team at B.Kitchen, expanding rapidly with exciting growth opportunities.
- Benefits: Enjoy autonomy, influence over decisions, and a chance to shape the future of our brand.
- Other info: Collaborative culture focused on action, ideas, and visible impact.
- Why this job: Be part of a pivotal role that makes a real impact during an exciting growth phase.
- Qualifications: Proven experience in food retail, strong analytical skills, and advanced Excel capabilities.
The predicted salary is between 60000 - 80000 £ per year.
About Us
We started as Burrito Kitchen, making the tastiest Burritos (which we still do in 4 locations) but more recently we have rebranded and launched B.Kitchen and we operate build-your-own salad bars, fresh orange juice machines and hot counters within Tesco stores. We are currently trading in 23 locations and we are entering an exciting growth phase with 20 additional stores launching in Q2 this year.
This is a pivotal role for someone who has been there during scale and wants to help shape the next chapter of a fast-growing food retail business.
The Role
We are looking for a dynamic, commercially driven Head of Operations with strong industry experience who is equally comfortable in Tesco meetings, building excel spreadsheets, and getting their hands dirty on the shop floor. This role blends strategy with execution - you’ll be responsible for driving sales performance, optimising range and pricing, strengthening our Tesco partnership, and turning data into clear action plans that deliver results in store. If you’ve worked in a chain that scaled while you were there and want to bring that learning to a growing business where your impact is visible and immediate, this role is for you.
Key Responsibilities
- Data, Reporting & Analysis
- Own and interpret sales data, producing clear insights and actions
- Lead sales data discussions with senior stakeholders and Ops team
- Track and report like-for-like performance
- Extremely strong Excel capability essential
- Own and develop the day-to-day commercial relationship with Tesco
- Lead preparation, follow-up and action plans from Tesco meetings
- Ensure delivery against agreed KPIs and initiatives
- Develop and deliver sales growth action plans
- Own KPI tracking, including sales uplift, like-for-like performance and product mix
- Lead commercial strategy to support rapid store rollout and sustainable growth
- Monitor and improve overall financial performance
- Lead new product development and launches
- Own range reviews (quarterly total sales analysis)
- Review price lists and product profitability across all suppliers
- Manage Tesco system uploads and product data accuracy
- Analyse percentage of sales by product category
- Regular store visits to review performance, standards and opportunities
- Identify and deliver in-store marketing opportunities
- Lead in-store campaigns, including meal deals and Clubcard activity
- Support store manager induction from a commercial perspective
- Own internal newsletter content linked to sales focus and initiatives
- Support employee surveys and engagement initiatives
- Manage Supervisor and MSM performance metrics and bonus structures
- Manage the operations manager to align commercial and operational priorities
- Input into recruitment decisions where appropriate
- Ensure all commercial initiatives align with compliance requirements
- Partner closely with the Operations team to ensure smooth execution
What We’re Looking For
- Proven commercial experience within food retail, food-to-go or multi-site retail
- Experience in a business that has scaled or expanded significantly
- Not essential but an understanding of Tesco or major grocery retail environments would be beneficial
- Highly analytical with advanced Excel skills
- Comfortable being hands-on in stores as well as strategic at head-office level
- Confident communicator who can influence across teams and externally
- Organised, proactive and commercially curious
Why Join Us?
- Play a key role in a high-growth phase
- Real autonomy and influence over commercial decisions
- Opportunity to shape systems, processes and strategy — not just inherit them
- A business that values action, ideas and impact, not hierarchy
Head of Operations in City of London employer: B Kitchen
Contact Detail:
B Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food retail industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to folks who work at Tesco or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your Excel skills! Since this role requires strong analytical abilities, brush up on your Excel game. Create a portfolio of data analysis projects or case studies that demonstrate how you’ve used data to drive sales or improve operations in previous roles.
✨Tip Number 3
Be hands-on! If you can, visit some of the stores where B.Kitchen operates. Familiarise yourself with their operations and think about how you could contribute to their growth. This will not only give you insights but also show your genuine interest in the company.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. Make sure your application reflects your experience in scaling businesses and your passion for food retail. Let’s make your impact visible and immediate together!
We think you need these skills to ace Head of Operations in City of London
Some tips for your application 🫡
Show Your Passion for Food Retail: When writing your application, let your love for food retail shine through! We want to see how your experience aligns with our exciting growth phase and how you can contribute to our journey.
Be Data-Driven: Since this role is all about data and analysis, make sure to highlight your analytical skills. Share specific examples of how you've used data to drive sales or improve performance in your previous roles.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the key responsibilities and requirements mentioned in the job description. Show us that you understand what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at B Kitchen
✨Know Your Numbers
Make sure you’re comfortable with sales data and Excel. Brush up on your analytical skills and be ready to discuss how you've used data to drive performance in previous roles. Prepare examples of how you’ve turned insights into actionable plans.
✨Understand the Tesco Relationship
Familiarise yourself with Tesco's operations and how they work with suppliers. Be prepared to discuss how you would manage and enhance this relationship, including any past experiences you have in similar environments.
✨Show Your Hands-On Experience
This role requires a balance of strategy and execution. Be ready to share specific instances where you’ve rolled up your sleeves and made a tangible impact on the shop floor. Highlight your ability to lead teams while being actively involved in operations.
✨Communicate Confidently
As a Head of Operations, you'll need to influence various stakeholders. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex ideas simply, especially when discussing commercial strategies or performance metrics.