B Lab is seeking a Director, Customer Experience to lead the organisation's CX function, responsible for creating consistent, intuitive and valuable experiences that enable businesses to engage with B Lab's certification, products and services while continuously improving impact across the customer lifecycle.
The role collaborates with Standards Solutions, Product, Growth and Engagement and acts as the organisation's voice of the customer, translating insight into measurable improvements in
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Remote-First Director of Customer Experience & Journeys employer: B Corporation
B Lab is an exceptional employer that champions a remote-first work culture, allowing you to thrive in a flexible environment while making a meaningful impact on data governance. With a strong emphasis on employee growth and collaboration, you'll have the opportunity to work alongside talented professionals in London, enhancing your skills in data standards and regulatory compliance. Join us to be part of a mission-driven organisation that values innovation and fosters a supportive community.
