At a Glance
- Tasks: Lead customer engagements to transform software delivery with innovative solutions.
- Company: Join a rapidly growing AI software delivery platform valued at $5.5B.
- Benefits: Enjoy flexible work hours, comprehensive healthcare, and generous paid time off.
- Other info: Collaborate with global teams and drive impactful transformations for top clients.
- Why this job: Be a key player in shaping the future of software delivery and customer success.
- Qualifications: 5+ years in technical sales or professional services within software delivery.
The predicted salary is between 60000 - 80000 £ per year.
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Position Summary
As a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness. Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes. You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve as a trusted advisor throughout the customer journey. This role is ideal for someone who enjoys operating at the intersection of technology, customer success, and commercial strategy—helping organizations modernize software delivery while driving the growth and impact of Harness Professional Services.
About The Role
- Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
- Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.
- Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
- Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
- Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.
- Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts.
- Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey.
- Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution.
- Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go‑to‑market strategies, and delivery efficiency.
- Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services.
- Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales‑sensitive implementation to be the “landing vehicle” for large deals, through a “Paid Pilot” product sales motion.
- Instill confidence in prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran.
About You
- 5+ years of experience in a technical sales, professional services, solutions consulting, or customer‑facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.
- 5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc.
- Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud‑native technologies, and software development lifecycle best practices.
- Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes.
- Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes.
- Demonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations.
- Strong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences.
- Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes.
- Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting.
- A customer‑first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives.
- Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.
Work Location: London, England
What You Will Have at Harness
- Comprehensive healthcare benefits
- Flexible work schedule
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
- Quarterly Harness TGIF‑Off / 4 days
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
At Harness, we care about your privacy and are committed to protecting your personal data.
Professional Services Engagement Manager in London employer: B Capital
Harness is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the vibrant tech hub of London. Employees benefit from comprehensive healthcare, flexible work schedules, and ample opportunities for professional growth, all while contributing to cutting-edge AI software delivery solutions that empower clients globally. With a commitment to employee well-being and a strong emphasis on team-building events, Harness creates an engaging environment where talent can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Engagement Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Professional Services Engagement Manager at B Capital!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Professional Services Engagement Manager role at B Capital!
We think you need these skills to ace Professional Services Engagement Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at B Capital. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at B Capital
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at B Capital. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
