At a Glance
- Tasks: Lead AI-driven projects and build strong customer relationships to drive business success.
- Company: Salesforce, a leader in AI and integration solutions.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a diverse team and help shape the future of AI in business.
- Why this job: Make a real impact by transforming AI potential into tangible business results.
- Qualifications: 5-7 years in customer-facing roles with strong consulting and account management skills.
The predicted salary is between 80000 - 100000 £ per year.
At Salesforce, we believe AI is only as powerful as the trusted context that supports the actions it takes. MuleSoft is the backbone of Agentforce, the engine that connects AI to the systems that run the world. We are looking for you to lead the charge in the Agentic Era — turning AI into real-world business results through the power of Agentic Orchestration, data and application integration.
Overview of the Role
As a Consumption Value Delivery Senior Manager, you own your business. As a crucial member of the account teams, you’ll use your experience and leading AI tools to build and nurture relationships directly with customers, across Salesforce and the ecosystem. This is a customer-facing role. You will work directly with a set of AI, Integration and API customers on their Agentic future, empowered to manage your portfolio autonomously to achieve the business goals. This role is rooted in stewardship and ownership; you will be responsible for the growth, health and retention of our most strategic accounts - all through the lens of consumption. You will act as a business partner to sales leaders, acting as the strategic heart of their entire territory. You aren't just observing the business — you are driving it. You bring the information and insights that matter, proactively highlighting where interventions are needed and identifying the customer stories that inspire others. Your goal is to ensure that no customer is left behind and that every organisation recognises the transformative value of their MuleSoft investment.
Responsibilities
- Proactive Stewardship: You’ll manage a set of accounts, balancing and prioritising your time to build a range of relationships, gather key insights and deliver business impact.
- Innovation: Your use of Data & AI tools (both existing and ones you’ll create) to monitor consumption patterns across your accounts enables you to proactively identify opportunities and mitigate risks. You’ll be with the customer and celebrate new milestones of business outcomes together.
- Show not Tell: You’ll become hands-on with the products leading product demos and proof-of-concept projects to solve new business problems.
- Value Realisation: Turn technical potential into business outcomes. Your influence and executive communication skills help C-suite stakeholders see the direct line between Data, Integration, Agentic Orchestration and ROI to get buy-in for transformation.
- Business Partnering: Act as a strategic consultant to sales leaders, providing holistic insights into account health and territory trends to ensure sustainable commercial relationships.
- Lead the Ohana: Work in a highly supportive environment where you help "write the manual" for this new phase of growth, sharing best practices across a diverse, global team.
Required Qualifications
We are looking for people who balance a high bias for action with deep empathy for the customer journey.
- The Business Owner: You have a proven track record (typically 5–7+ years) in customer-facing solutioning, consulting, and account management. You thrive when given ownership of a territory and the autonomy to drive its success.
- The Systems Thinker: You understand the logic of enterprise IT and how applications and data connect together through APIs providing the context to power AI. You understand how business processes turn into agentic actions that need orchestration and governance.
- The Insight Specialist: You are comfortable with data and metrics, but your real strength is translating that information into a compelling narrative for executives.
- The Collaborative Influencer: You are comfortable working across virtual teams. With customers, you can facilitate a deep technical session with architects and the CTO and then lead a strategic value-alignment meeting with a VP of IT or CIO.
Work Style: Office-Based
Computer Science degree
Preferred Qualifications
A Note on Experience: We value the perspective that comes from a life well-lived. If you have taken a career break for caregiving, personal travel, or a career pivot, we welcome your application. Your unique journey adds value to our diversity of thought and the power of our team.
Consumption Value Delivery Senior Manager - Solution Engineering AI & API Solutions in London employer: B Capital
At Salesforce, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Consumption Value Delivery Senior Manager, you will thrive in a supportive environment where your contributions directly impact customer success and business outcomes. With ample opportunities for professional growth and a commitment to diversity, Salesforce empowers you to take ownership of your career while working alongside a talented global team dedicated to transforming the future of AI and integration.
StudySmarter Expert Advice🤫
We think this is how you could land Consumption Value Delivery Senior Manager - Solution Engineering AI & API Solutions in London
✨Tip Number 1
Get to know the company inside out! Research Salesforce and MuleSoft, understand their products, and be ready to discuss how you can contribute to their mission. This will show your genuine interest and help you stand out in interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant online communities. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to AI, integration, and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take ownership of your career journey.
We think you need these skills to ace Consumption Value Delivery Senior Manager - Solution Engineering AI & API Solutions in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the role of Consumption Value Delivery Senior Manager. Highlight your customer-facing experience and how you've driven business results in previous roles.
Showcase Your Data Savvy:Since this role involves a lot of data and AI tools, don’t shy away from showcasing your analytical skills. Share examples of how you've used data to drive decisions or improve customer outcomes in your past positions.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional achievements. Share your unique journey and how it has shaped your approach to customer relationships.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at B Capital
✨Know Your Stuff
Make sure you’re well-versed in AI, integration, and API solutions. Brush up on MuleSoft and how it connects AI to business outcomes. Being able to discuss specific use cases and success stories will show your expertise and passion for the role.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in customer-facing roles. Think about times when you’ve built strong relationships or turned insights into actionable strategies. This will demonstrate your ability to nurture accounts and drive business impact.
✨Be Ready to Innovate
Think of innovative ways you’ve used data and AI tools in past roles. Be prepared to discuss how you can leverage these tools to monitor consumption patterns and identify opportunities for clients. Showing your proactive mindset will set you apart.
✨Communicate Like a Pro
Practice articulating complex technical concepts in a way that resonates with C-suite stakeholders. Prepare to explain how data and integration lead to ROI. Strong communication skills are key in this role, so make sure you can convey your ideas clearly and confidently.
