At a Glance
- Tasks: Drive sales for Service Cloud, focusing on AI and customer service solutions.
- Company: Join Salesforce, a leader in innovative technology and customer engagement.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic, high-growth environment with a focus on teamwork and collaboration.
- Why this job: Be part of a fast-growing team transforming customer service with cutting-edge AI technology.
- Qualifications: Proven sales experience and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Service Cloud (SC) is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service reps work together seamlessly in real time to resolve issues faster, personalise every interaction, and deliver support across every channel. With the industry's fastest-growing AI adoption rate — agentic AI use in service jumped from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant keeps human agents productive with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations. The result: faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.
We are currently looking to hire a talented Enterprise Account Executive to join the Service Cloud team — someone with exceptional energy, leadership, and initiative to drive awareness for one of Salesforce's fastest-growing products. This role focuses on the Contact Centre and AI applications in customer service, with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.
Required Skills and Qualifications
- Demonstrated Success in quota-carrying, technology solution-based direct sales
- Proven track record of experience with Contact Centre, Field Service, or Service Engagement software
- Account Planning: Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
- Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
- Solutioning: Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack
- Customer Communication: Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom
- Resource Application: Drive results by leveraging the full capabilities of available resources, tools, and internal teams
- Team Selling: Align and engage the full account team and partner ecosystem to support deal progression and long-term customer success
Preferred Skills and Qualifications
- Excellent interpersonal and communication skills
- Sales methodology education (e.g. MEDDIC, Challenger, Command of the Message)
- Ability to develop business cases and service requirements while crafting and leading strategic alliances
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of achieving or exceeding quota
- Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives
- Experience will be evaluated based on alignment with core competencies for the role (e.g. extracurricular leadership, military experience, volunteer work, etc.)
Enterprise Account Executive - Service Cloud employer: B Capital
Salesforce is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Enterprise Account Executive in the Service Cloud team, you will benefit from extensive professional growth opportunities, a supportive environment that values your contributions, and the chance to work with cutting-edge AI technology in a rapidly evolving industry. Located in a vibrant area, Salesforce promotes a healthy work-life balance and encourages employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Executive - Service Cloud
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Enterprise Account Executive - Service Cloud at B Capital, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including B Capital. Tailor your message to explain why you’re drawn to them and how you can contribute as a Enterprise Account Executive - Service Cloud. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Enterprise Account Executive - Service Cloud
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for B Capital:When writing your cover letter, make sure to tailor your message specifically for B Capital. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at B Capital
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show B Capital that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show B Capital that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with B Capital’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
